Rocket Rick 0 Posted December 4, 2022 Share Posted December 4, 2022 I sent a key request via the support forum over a week ago and no response. I purchased topcat years ago and no longer have access to the email or any way to find out my key. So much for "support" from this company. BEWARE what you buy -Rick Link to comment https://forum.aerosoft.com/index.php?/topic/174880-forget-about-any-support/ Share on other sites More sharing options...
srcooke 439 Posted December 4, 2022 Share Posted December 4, 2022 19 minutes ago, Rocket Rick said: I sent a key request via the support forum FlightsimSoft does not have a forum so I guess you sent the request to Aerosoft? Did you purchase directly from FlightsimSoft or another store? Link to comment https://forum.aerosoft.com/index.php?/topic/174880-forget-about-any-support/#findComment-1099500 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 4, 2022 Aerosoft Share Posted December 4, 2022 3 hours ago, Rocket Rick said: So much for "support" from this company. BEWARE what you buy Well that is one of the reasons we stopped selling it. If you send us a ticket at: https://aerosoft.zendesk.com/ we will see if we can speed things up. Link to comment https://forum.aerosoft.com/index.php?/topic/174880-forget-about-any-support/#findComment-1099510 Share on other sites More sharing options...
Rocket Rick 0 Posted February 11, 2023 Author Share Posted February 11, 2023 Just came back to this forum to check on something and seen this response. I DID post a support ticket (Nov 22nd) and, after a period of time of no response (Dec 4th), THEN I posted the OP. After the posting I did get a response to the support ticked: ----------------- Hello, Sorry - seems we missed your ticket. Please use the following new activation key: xxxx To avoid misinterpretation, please use copy and paste function. -------------------------- That was on Dec 8th so I guess the important thing is I got my key albeit a bit late. Link to comment https://forum.aerosoft.com/index.php?/topic/174880-forget-about-any-support/#findComment-1103578 Share on other sites More sharing options...
Deputy Sheriffs mopperle 4180 Posted February 11, 2023 Deputy Sheriffs Share Posted February 11, 2023 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment https://forum.aerosoft.com/index.php?/topic/174880-forget-about-any-support/#findComment-1103587 Share on other sites More sharing options...
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