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Dgauld

Update causing problem?

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When I try to start SIMstarter NG P3D I get a message saying that a critical file or folder is missing.

Here is part of the log from my last startup when I installed an update to V2.0.7 (rev 67):

 

#################################################################################################################################
25/06/2020 3:27:42 PM START     PROGRAM             SIMstarter NG P3D - Started.
#################################################################################################################################
25/06/2020 3:27:42 PM INFO      PROGRAM             Version: v2.0.7 (rev. 67)
25/06/2020 3:27:42 PM INFO      PROGRAM             RunAsAdministrator: True
25/06/2020 3:27:42 PM INFO      PROGRAM             Computername: DESKTOP-AGFDO9T
25/06/2020 3:27:42 PM INFO      PROGRAM             Operating System: Windows 10 Home (64bit)
25/06/2020 3:27:42 PM INFO      PROGRAM             Installed Path: C:\aerosoft\SIMstarter NG P3D\
---------------------------------------------------------------------------------------------------------------------------------
25/06/2020 3:27:43 PM INFO      PLATFORM            Platform < P3Dv4.5 >. Path result from Registry < HKEY_CURRENT_USER\Software\Lockheed Martin\Prepar3D v4 | AppPath> path < D:\Prepar3Dv4\ > file < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv4.5\platform.xml >
25/06/2020 3:27:43 PM OK        PLATFORM            Platform < P3Dv4.5 >. Platform added < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv4.5\platform.xml >.
25/06/2020 3:27:43 PM INFO      PLATFORM            Platform < P3Dv5 >. Can't add Platform < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv5\platform.xml > because path not found <  >
25/06/2020 3:27:43 PM INFO      PLATFORM            Platform < P3Dv5 >. Can't add Platform < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv5\platform.xml > because file not found <  >.
25/06/2020 3:27:43 PM INFO      UPDATE              UP2DATA - found update file < up2date.exe.update >
25/06/2020 3:27:43 PM PROBLEM   PROGRAM             Unable to rename file from < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe.update > to < up2date.exe >.
25/06/2020 3:27:43 PM PROBLEM   UPDATE              UP2DATA - Problem renaming < up2date.exe.update > to < up2date.exe >
25/06/2020 3:27:43 PM DONE      UPDATE              UP2DATE - updated!
---------------------------------------------------------------------------------------------------------------------------------
25/06/2020 3:27:46 PM OK        PROGRAM             Loaded SIMstarter < C:\aerosoft\SIMstarter NG P3D\data\SIMstarter NG Settings.ini >
25/06/2020 3:27:46 PM INFO      PLATFORM            Selected platform: PREPAR3D v4.5
25/06/2020 3:27:46 PM INFO      PLATFORM            Simulator path base: D:\Prepar3Dv4\
25/06/2020 3:27:46 PM INFO      PLATFORM            Simulator path application: D:\Prepar3Dv4\PREPAR3D.EXE

 

and here is the log when I try to start up now:

 

#################################################################################################################################
13/07/2020 3:53:29 PM START     PROGRAM             SIMstarter NG P3D - Started.
#################################################################################################################################
13/07/2020 3:53:29 PM INFO      PROGRAM             Version: v2.0.7 (rev. 67)
13/07/2020 3:53:29 PM INFO      PROGRAM             RunAsAdministrator: True
13/07/2020 3:53:29 PM INFO      PROGRAM             Computername: DESKTOP-AGFDO9T
13/07/2020 3:53:29 PM INFO      PROGRAM             Operating System: Windows 10 Home (64bit)
13/07/2020 3:53:29 PM INFO      PROGRAM             Installed Path: C:\aerosoft\SIMstarter NG P3D\
---------------------------------------------------------------------------------------------------------------------------------
13/07/2020 3:53:29 PM FAIL      PROGRAM             CRITICAL ERROR: Important file(s) or folder(s) not found:
13/07/2020 3:53:29 PM FAIL      PROGRAM             < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe >

 

The problem seems to be in this line:

Unable to rename file from < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe.update > to < up2date.exe >.

How do I fix it?

 

Thanks and regards...Derek

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Could be caused by permission issue, try to run Simstarter as Administrator (right click on the exe and choose "Run as....").

Or blocked by AV software, turn off your AV sofware while running Simstarter.

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Not running AV software while running Simstatrer is not an option that should be followed, I don't think.  Make an exclusion for it in the AV software, but not running it is an invtiation to malware.

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28 minutes ago, Doc_Z said:

Not running AV software while running Simstatrer is not an option that should be followed, I don't think.  Make an exclusion for it in the AV software, but not running it is an invtiation to malware.

Sorry, but the problem is that certain AV software is simply causing to many false positives. And not running it while installing a trusted software is not really a problem.

And after that you should indeed exclude all sim related folders from being scanned.

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OK, made an exclusion for SIMstarter in AV software, re-installed SIMstarter, upgraded to v2.0.7 (rev 67) and all works well now.

Thanks mopperle and Doc_Z for your input.

 

Cheers...Derek

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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