Dgauld 0 Posted July 13, 2020 Share Posted July 13, 2020 When I try to start SIMstarter NG P3D I get a message saying that a critical file or folder is missing. Here is part of the log from my last startup when I installed an update to V2.0.7 (rev 67): ################################################################################################################################# 25/06/2020 3:27:42 PM START PROGRAM SIMstarter NG P3D - Started. ################################################################################################################################# 25/06/2020 3:27:42 PM INFO PROGRAM Version: v2.0.7 (rev. 67) 25/06/2020 3:27:42 PM INFO PROGRAM RunAsAdministrator: True 25/06/2020 3:27:42 PM INFO PROGRAM Computername: DESKTOP-AGFDO9T 25/06/2020 3:27:42 PM INFO PROGRAM Operating System: Windows 10 Home (64bit) 25/06/2020 3:27:42 PM INFO PROGRAM Installed Path: C:\aerosoft\SIMstarter NG P3D\ --------------------------------------------------------------------------------------------------------------------------------- 25/06/2020 3:27:43 PM INFO PLATFORM Platform < P3Dv4.5 >. Path result from Registry < HKEY_CURRENT_USER\Software\Lockheed Martin\Prepar3D v4 | AppPath> path < D:\Prepar3Dv4\ > file < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv4.5\platform.xml > 25/06/2020 3:27:43 PM OK PLATFORM Platform < P3Dv4.5 >. Platform added < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv4.5\platform.xml >. 25/06/2020 3:27:43 PM INFO PLATFORM Platform < P3Dv5 >. Can't add Platform < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv5\platform.xml > because path not found < > 25/06/2020 3:27:43 PM INFO PLATFORM Platform < P3Dv5 >. Can't add Platform < C:\aerosoft\SIMstarter NG P3D\scheme\platforms\P3Dv5\platform.xml > because file not found < >. 25/06/2020 3:27:43 PM INFO UPDATE UP2DATA - found update file < up2date.exe.update > 25/06/2020 3:27:43 PM PROBLEM PROGRAM Unable to rename file from < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe.update > to < up2date.exe >. 25/06/2020 3:27:43 PM PROBLEM UPDATE UP2DATA - Problem renaming < up2date.exe.update > to < up2date.exe > 25/06/2020 3:27:43 PM DONE UPDATE UP2DATE - updated! --------------------------------------------------------------------------------------------------------------------------------- 25/06/2020 3:27:46 PM OK PROGRAM Loaded SIMstarter < C:\aerosoft\SIMstarter NG P3D\data\SIMstarter NG Settings.ini > 25/06/2020 3:27:46 PM INFO PLATFORM Selected platform: PREPAR3D v4.5 25/06/2020 3:27:46 PM INFO PLATFORM Simulator path base: D:\Prepar3Dv4\ 25/06/2020 3:27:46 PM INFO PLATFORM Simulator path application: D:\Prepar3Dv4\PREPAR3D.EXE and here is the log when I try to start up now: ################################################################################################################################# 13/07/2020 3:53:29 PM START PROGRAM SIMstarter NG P3D - Started. ################################################################################################################################# 13/07/2020 3:53:29 PM INFO PROGRAM Version: v2.0.7 (rev. 67) 13/07/2020 3:53:29 PM INFO PROGRAM RunAsAdministrator: True 13/07/2020 3:53:29 PM INFO PROGRAM Computername: DESKTOP-AGFDO9T 13/07/2020 3:53:29 PM INFO PROGRAM Operating System: Windows 10 Home (64bit) 13/07/2020 3:53:29 PM INFO PROGRAM Installed Path: C:\aerosoft\SIMstarter NG P3D\ --------------------------------------------------------------------------------------------------------------------------------- 13/07/2020 3:53:29 PM FAIL PROGRAM CRITICAL ERROR: Important file(s) or folder(s) not found: 13/07/2020 3:53:29 PM FAIL PROGRAM < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe > The problem seems to be in this line: Unable to rename file from < C:\aerosoft\SIMstarter NG P3D\up2date\up2date.exe.update > to < up2date.exe >. How do I fix it? Thanks and regards...Derek Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 13, 2020 Deputy Sheriffs Share Posted July 13, 2020 Could be caused by permission issue, try to run Simstarter as Administrator (right click on the exe and choose "Run as...."). Or blocked by AV software, turn off your AV sofware while running Simstarter. Link to comment Share on other sites More sharing options...
Doc_Z 1 Posted July 13, 2020 Share Posted July 13, 2020 Not running AV software while running Simstatrer is not an option that should be followed, I don't think. Make an exclusion for it in the AV software, but not running it is an invtiation to malware. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 13, 2020 Deputy Sheriffs Share Posted July 13, 2020 28 minutes ago, Doc_Z said: Not running AV software while running Simstatrer is not an option that should be followed, I don't think. Make an exclusion for it in the AV software, but not running it is an invtiation to malware. Sorry, but the problem is that certain AV software is simply causing to many false positives. And not running it while installing a trusted software is not really a problem. And after that you should indeed exclude all sim related folders from being scanned. Link to comment Share on other sites More sharing options...
Dgauld 0 Posted July 14, 2020 Author Share Posted July 14, 2020 OK, made an exclusion for SIMstarter in AV software, re-installed SIMstarter, upgraded to v2.0.7 (rev 67) and all works well now. Thanks mopperle and Doc_Z for your input. Cheers...Derek Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted July 14, 2020 Deputy Sheriffs Share Posted July 14, 2020 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
Developer Capt. PERO 398 Posted July 21, 2020 Developer Share Posted July 21, 2020 Thanks Otto! Link to comment Share on other sites More sharing options...
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