BodoBallermann 1 Posted May 23, 2020 Share Posted May 23, 2020 I installed the a330 in P3D V5. I can select the Aircraft at the menu, then I van see the Cockpit for around 2 second, but then I get a white screen and then a CTD. Any Ideas? Greetings Bodo Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 Any error message? Check the Windows Eventviewer. Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted May 23, 2020 Author Share Posted May 23, 2020 Thats what I found in the event viewer. Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 Please run the attached tool and post the output here. ASVersionInfo.zip Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted May 23, 2020 Author Share Posted May 23, 2020 Hardware -------- CPU AMD Ryzen 5 3600X 6-Core Processor            GPU AMD Radeon RX 5700 (3840 x 2160 x 4294967296 Farben) GPU Driver 26.20.15029.27016 RAM 32GB @ 2133MHz Microsoft Windows ----------------- Windows 10 1903 May 2019 Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath =       C:\Users\Bmger Volatile Environment\USERPROFILE = C:\Users\Bmger Documents Folder: Environment.GetFolderPath = C:\Users\Bmger\Documents Shell Folders\Personal =   C:\Users\Bmger\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.0.24.34874) found at: E:\Program Files\Lockheed Martin\Prepar3D v5\ Prepar3D v4.x (4.5.13.32097) found at: E:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • C:\X Plane/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.650 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v5 Academic Client - (Version Data: 5.0.24.0) Prepar3D v5 Content - (Version Data: 5.0.24.0) Prepar3D v5 Scenery - (Version Data: 5.0.24.0)  Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 Try to install the 64bit version for C++ 2005 and update C++ 2013. Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted May 23, 2020 Author Share Posted May 23, 2020 I did, here is a new list, but still the same problem Hardware -------- CPU AMD Ryzen 5 3600X 6-Core Processor            GPU AMD Radeon RX 5700 (3840 x 2160 x 4294967296 Farben) GPU Driver 26.20.15029.27016 RAM 32GB @ 2133MHz Microsoft Windows ----------------- Windows 10 1903 May 2019 Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath =       C:\Users\Bmger Volatile Environment\USERPROFILE = C:\Users\Bmger Documents Folder: Environment.GetFolderPath = C:\Users\Bmger\Documents Shell Folders\Personal =   C:\Users\Bmger\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.0.24.34874) found at: E:\Program Files\Lockheed Martin\Prepar3D v5\ Prepar3D v4.x (4.5.13.32097) found at: E:\Program Files\Lockheed Martin\Prepar3D v4\ Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 locations: • C:\X Plane/X-Plane 11\ X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.650 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0) Prepar3D v4 Academic Client - (Version Data: 4.5.13.0) Prepar3D v4 Content - (Version Data: 4.5.13.0) Prepar3D v4 Scenery - (Version Data: 4.5.13.0) Prepar3D v5 Academic Client - (Version Data: 5.0.24.0) Prepar3D v5 Content - (Version Data: 5.0.24.0) Prepar3D v5 Scenery - (Version Data: 5.0.24.0)  With greetings Bodo Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 The problem is the vcruntime140.dll. This dll exists in multiple versions on any PC, as many programs make use of it. So not sure if there is a conflict somewhere. In your screenshot above, I see multiple application an .NET errors nearly at the same time. What are they telling? For example the one at 10:27:30 or the ones at 10:25:14. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 Maybe this gives you the solution: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=137757 Â Link to comment Share on other sites More sharing options...
mousemansteven 27 Posted May 23, 2020 Share Posted May 23, 2020 morning all. just built a new flight sim pc. new windows install current nvidia drivers and im still getting warp error and ctd after 2 hours into flight. Hardware -------- CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz GPU NVIDIA GeForce RTX 2080 (1920 x 1080 x 4294967296 colors) GPU Driver 445.87 RAM 32GB @ 2133MHz Microsoft Windows ----------------- Windows 10 Post April 2020 (2004) Update 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = Â Â Â Â C:\Users\steve Volatile Environment\USERPROFILE = C:\Users\steve Documents Folder: Environment.GetFolderPath = C:\Users\steve\Documents Shell Folders\Personal = Â Â C:\Users\steve\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.0.24.34874) found at: D:\P3DV5\ Prepar3D v4.x not installed Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0) Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0) Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660 - (Version Data: 12.0.40660.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.24.28127 - (Version Data: 14.24.28127.0) Prepar3D v5 Content - (Version Data: 5.0.24.0) Prepar3D v5 Professional Client - (Version Data: 5.0.24.0) Prepar3D v5 Scenery - (Version Data: 5.0.24.0) Â Â this is the info. cheers steve Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 Steve, in this topic, we get a clear hint to vcruntime140.dll, which is totally different then what you see. So please lets stick to this one and not open anaother general CTD topic. Link to comment Share on other sites More sharing options...
mousemansteven 27 Posted May 23, 2020 Share Posted May 23, 2020 sorry mop,steve  Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted May 23, 2020 Author Share Posted May 23, 2020 I installed Microsoft Visual C++ 2015-2019 Redistributable,still the same problem,Then I removed GSX, but still the same problem. The .net Errors were with WD Cloud. Â May be a complete new installation of P3D V5 might help? Bodo Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 23, 2020 Deputy Sheriffs Share Posted May 23, 2020 2 hours ago, BodoBallermann said: May be a complete new installation of P3D V5 might help? Not sure about this. When you search google for vcruntime140.dll errors /crashes in combination with the errorcode in your screenshot in general or in combination, they all point to a major problem with the Windows installation. Extremly rarely it points to an appilcation. Many applications install their own version of vcruntime140.dll, but P3D uses the one located under \Windows\System32. Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted May 24, 2020 Author Share Posted May 24, 2020 is P3DV4.5 using the samevcruntime140.dll,because P3D V4 is running stable.And how about the default airplanes? Do they use the same.dll? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted May 24, 2020 Deputy Sheriffs Share Posted May 24, 2020 1 hour ago, BodoBallermann said: is P3DV4.5 using the samevcruntime140.dll,because P3D V4 is running stable.And how about the default airplanes? Do they use the same.dll? I think this is not the problem. While 4.5 maybe also use this dll, as soon as in v5 is a new function that calls something in this dll, and if this dll is broken (or something else). this error occurs. Additionally this dll is used by many other applications outside P3D in parallel (see screenshot below). So it might well be that there is kind of a conflict with something else. So this kind of problem is extremly hard to detect. But if there would be a major bug in the Bus causing this, every user would notice it. Please login to display this image. Link to comment Share on other sites More sharing options...
BodoBallermann 1 Posted June 1, 2020 Author Share Posted June 1, 2020 I found out that it has to do with my graphic card AMD 5700 RX. A lot of users have problems with that graphic card, when changing sights. I can start p3D v5, select an default aircraft,change to outside sight, an thenselect the Airbus 330.At that time it works,just in cockpit sight. So I have to wait for Hotfix to, or maybe nect driver of my graphics card will work. Thanks for your help,anyway. Greetings Bodo Link to comment Share on other sites More sharing options...
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