Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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Wilhelm Prytz

Refund form

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Hi! Does anyone know how refunds will take place?

1.Will I get all the money back or

2.Will I get like a giftcard for the amount I bought for, let’s say I bought Aerosoft Mega Zürich and I should have bought Zurich Proffesional, will I get a compensated price for Aerosoft Proffesional Zürich?

Wilhelm Prytz

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You need to get in touch with support@aerosoft.com. 

 

And please keep in mind that refunds are only able if you haven't downloaded the purchase yet. As you have explicitly agreed to during the order checkout process. 

 

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