EnQ 1 Posted December 18, 2019 Share Posted December 18, 2019 Charts "AGC" and "Tempo AGC" are blank for ESGG, both in Windows app and Chrome. Using Chrome's developer tools I can see that the PDF appears to be without content (just metadata). Other charts of ESGG are fine and I didn't notice any other affected airports yet. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/ Share on other sites More sharing options...
bsal 38 Posted December 18, 2019 Share Posted December 18, 2019 AGC for Malmo is also blank, I don't know what's going on here the charts were fine with no problems up until a few months ago, now every cycle update has issues. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-959730 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 18, 2019 Aerosoft Share Posted December 18, 2019 Is that on the web or the app? The reason things are not stable is that we get new formats and with thousands of charts it is not feasible to check them all for every release. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-959755 Share on other sites More sharing options...
bsal 38 Posted December 18, 2019 Share Posted December 18, 2019 It's the same for both web and app. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-959806 Share on other sites More sharing options...
EnQ 1 Posted December 30, 2019 Author Share Posted December 30, 2019 LYBE AGC is also blank using either Windows app or Chrome. Again, I can see that the downloaded PDF is empty except for meta data. Affected files have just 1.3kB which makes me think all blank charts should easily be detectable on server side by checking for charts smaller than 2kB. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-961994 Share on other sites More sharing options...
XPJavelin 19 Posted December 30, 2019 Share Posted December 30, 2019 And at LYBE, like in every place with updated charts in December 2019, older IAC are still displayed. Its true with all categories because for instance at LFPO outdated text pages are also still displayed. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-962002 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 31, 2019 Aerosoft Share Posted December 31, 2019 I'll have this looked at. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-962185 Share on other sites More sharing options...
RobsonM 94 Posted December 31, 2019 Share Posted December 31, 2019 Gentlemen, the files are indeed corrupt. Looking into this and as a temporary solution I've forced web client to use JPG format which is free of this issue. Please use that for the moment. During the move to geo referenced charts format there were many changes made to whole system. We are working hard on bringing all apps back to full functionality so please bear with us. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-962212 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted December 31, 2019 Aerosoft Share Posted December 31, 2019 Can you check again? Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-962213 Share on other sites More sharing options...
Deputy Sheriffs mopperle 4179 Posted December 31, 2019 Deputy Sheriffs Share Posted December 31, 2019 At least the above mentioned charts are displayed correctly now. Link to comment https://forum.aerosoft.com/index.php?/topic/149373-esgg-agc-and-tempo-agc-are-blank/#findComment-962219 Share on other sites More sharing options...
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