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LuisVargas

ASupdater not running.

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The windows display for ASUpdater is shown and nothing happens. No progress bar.

Here is the log taken from ASVersionInfo.exe

Microsoft ESP SimConnect Client v1.0.20.0 - (Version Data: 1.0.20.0)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Flight Simulator X - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator X: Acceleration - (Version Data: 10.0.61637.0)
Microsoft Flight Simulator X: Acceleration SDK - (Version Data: 10.0.61637.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.59193.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215 - (Version Data: 14.0.24215.0)
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215 - (Version Data: 14.0.24215.0)
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215 - (Version Data: 14.0.24215.0)
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215 - (Version Data: 14.0.24215.0)
Prepar3D v4 Content - (Version Data: 4.4.16.0)
Prepar3D v4 Professional Plus Client - (Version Data: 4.4.16.0)
Prepar3D v4 Scenery - (Version Data: 4.4.16.0)
Prepar3D v4 SDK 4.3.29.25520 - (Version Data: 4.3.29.0)   
Prepar3D v4 SDK 4.4.16.27106 - (Version Data: 4.4.16.0)

Aerosoft-ASUpdater-not-running.jpg.277857dec71347e761dbd34abc28ab77.jpg

 

 

 

 

 

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I unistalled the ASUpdater and installed version 1160. Not running too. Is there a link to download a latest version for ASUpdater?

 

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I have installed again A320-A321 Professional (over actual installation) and ASUpater was also installed again. This time the ASUpdater progress bar shows a little initial movement and gets freezing.

 

 

Aerosoft-ASUpdater-not-running-3.jpg.3ae1467919eefd60581a5d890a5a5ad4.jpg

 

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This monday morning the ASUpdater (version 1.1.11.0) answered something. I hope it helps.

  

Aerosoft A320-A321 Professional:
The server version file could not be loaded!
http://update.aerosoft.com.dedi2593.your-server.de/asupdater/as_a320_a321_prof/asupdater.xml
System.Net.WebException: Unable to connect to remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected component did not respond
correctly after a period of time or the established connection failed
because the connected host did not respond 78.47.8.81:80
   in System.Net.Sockets.Socket.DoConnect (EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal (Boolean connectFailure, Socket s4, Socket s6, Socket & socket, IPAddress & address, ConnectSocketState state, IAsyncResult asyncResult, Exception & exception)
   --- End of internal exception stack trace ---
   in System.Net.HttpWebRequest.GetResponse ()
   in System.Xml.XmlDownloadManager.GetNonFileStream (Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)
   in System.Xml.XmlDownloadManager.GetStream (Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy)
   at System.Xml.XmlUrlResolver.GetEntity (Uri absoluteUri, String role, Type ofObjectToReturn)
   in System.Xml.XmlTextReaderImpl.OpenUrlDelegate (Object xmlResolver)
   at System.Threading.CompressedStack.runTryCode (Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup (TryCode code, CleanupCode, backoutCode, Object userData)
   in System.Threading.CompressedStack.Run (CompressedStack compressedStack, ContextCallback callback, Object state)
   in System.Xml.XmlTextReaderImpl.OpenUrl ()
   at System.Xml.XmlTextReaderImpl.Read ()
   in System.Xml.XmlLoader.Load (XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   in System.Xml.XmlDocument.Load (XmlReader reader)
   in System.Xml.XmlDocument.Load (String filename)
   in ASUpdater.MainWindow.GetProductList ()
*** This product will be ignored! ***
Regular as well as experimental updates are available for installation

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Also, please make sure that the updater's internet access isn't blocked by any firewall or other security / anti virus software. Please disable all of that temporarily.

 

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Hi Fabian and Tom. First of all, Tom I beg your pardon for my multiples posts. Second, I already did that, that is, disable firewall, antivirus and down UAC. 

 

Fabian, I applyed the app you suggest and run ASUpdater after that. Nothing working as before. Half-hour running and doing nothing as you can see at images (and time at lower right corner).

 

Last_runtimes.thumb.jpg.f75c3a509eb21618433f073c9b3facb0.jpg

 

 

ASUpdater-after-runtimes.thumb.jpg.e1a1176d9a57311e381a5bf156b1eec5.jpg

 

ASUpdater-after-runtime-2s.thumb.jpg.6950d16e0e46eb626ef43b68ebb09163.jpg

 

I think the problem is not here in my side because I already have the same problem (see link bellow) and it was solved with a new installer of ASUpdater. 

 

 

Best regards.


 

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Sorry I become a boring person and ask again, but would there be any possibility of having in our accounts the link to the full and current version of the ours purchased add-ons? My Airbus is still version 1.2.1.0 and I would like to try version 1.2.2.0.

Aerosoft-account.jpg

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I have already made all the suggestions that have been given to me. If nothing else can be done, please close this post. I will wait for the future possibility of a complete download of the airbuses.

 

Thanks.

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8 hours ago, LuisVargas said:

Sorry I become a boring person and ask again, but would there be any possibility of having in our accounts the link to the full and current version of the ours purchased add-ons? My Airbus is still version 1.2.1.0 and I would like to try version 1.2.2.0.

 

Not every update that is provided via the updater will also be provided as a full new installer version. The idea behind the updater is to push updates quickly out without the need to build and test (in multiple environments) a complete new setup.

After a few updates that are pushed through the updater a new setup will of course be build.

 

Regarding your problem: as you are the only one reporting this problem I am also very sure the problem is somewhere on your machine respective within your environment. But at the moment I have no further idea what could cause it.

 

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Interesting. ASUpdater can not access the server because the connected host does not respond but entering directly through the browser, I can access the host. I already authorized ASUpdater through the firewall (two applications) and I did not have any results. I disabled Windows Defender and the firewall, and ASUpdater not work either.

 

Something is preventing ASUpdater from connecting to the server because by hand I get it. I will keep trying.

 

 

The server version file could not be loaded!
http://update.aerosoft.com.dedi2593.your-server.de/asupdater/as_a320_a321_prof/asupdater.xml

ASUpdater_xml.thumb.jpg.28283c56f1c00ab62794ae3635ceb4cf.jpg

 

 

A connection attempt failed because the connected component did not respond
correctly after a period of time or the established connection failed
because the connected host did not respond 78.47.8.81:80

ASUpdater-IP-CONSOLE.thumb.jpg.5d1125099c4b074339538013a9b53b27.jpg

 

 

 

 

 

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Good Morning. I uninstalled the A318/319/320/321 to do a new installation without firewall, antivirus, low UAC, etc. But as I  being in despair I would like to try the following: Install the Airbuses on a PC from a friend, run ASUpdater and see if it does the upgrade to version 1.2.2.0. Then take a copy (backup) of all related files, uninstall everything from the friend's PC (of course!), go back home and install again the Airbuses on my PC, and copy the files from the backup overlaying the installed originals files. Any chance of thist working?

 

By the way, is there a limited number of installations for Airbuses? I do not want to be harmed by this.

 

Thanks.

 

AEROSOFT-AIRBUS-UNISTALL-01.jpg.79bb9f7323545ab055beed03eeca10e3.jpg

 

AEROSOFT-AIRBUS-UNISTALL-02.jpg.f02ce6ac4f0cb10d19caf36e513bdc3a.jpg

 

 

 

 

 

 

 

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No, you can install it as often as you like.

 

As for the updater: something is blocking your access to the AS server. The updater is using a simple http-Request to download the update, so it shouldn't be blocked by any firewall. I'm a bit out of ideas here.

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The updater needs get some informations in my system about the installed versions, isn't? And the updater also needs to have update access to my system, isn't? I will take a look in the users permissions to access my files.

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Try to run the ASUpdater as Administrator: right click on the file "ASUpdater.exe" and choose "Run as Administrator".

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On 12/18/2018 at 11:26 AM, LuisVargas said:

The updater needs get some informations in my system about the installed versions, isn't? And the updater also needs to have update access to my system, isn't? I will take a look in the users permissions to access my files.

 

The problem is with my files in my system. ASUpdater beginning to run after I did some things here.

Could some developer tell me which folders (and files) ASUpdater was looking for when send the messages about folders not found?

ASUpdater_folders.jpg

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Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.

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