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krwei921

Bus and Cable Car Simulator- PROBLEM- HELP

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Hello. I just bought Bus and Cable Car Simulator and I already have a problem. After about a half hour or so the game just says launcher stopped working and I have to close the program. I've been running it as admin and even changed the install directory. I'm not sure what to do. I am running Windows 8 on a desktop computer. Thanks.

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Hello,

please attach a screenshot of the situation when the error occurs and if possibly copy the error message and paste it in here.

Jonas

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Hello,

I didn't get a screen shot yet but the game just freezes then pops up with "Launcher has stopped working and has to close the program. Windows will notify you if there is a solution." Then I am forced to close the program.

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Hello,

when this happens please open the "eventvwr.exe" from windows and navigate to "Windows-Protocols"->"Application Logs(or something like this)" and look for the Error message in there. Copying this is very much appreciated.

Jonas

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Hey Picadilly,

could you just do what i wrote above?

"when this happens please open the "eventvwr.exe" from windows and navigate to "Windows-Protocols"->"Application Logs(or something like this)" and look for the Error message in there. Copying this is very much appreciated."

This will lead us to the error i think! ;)

Jonas

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hi,

I had the same problem..... this is the file with log

 

Nome registro: Application
Origine:       Application Error
Data:          25/08/2016 0.43.23
ID evento:     1000
Categoria attività:(100)
Livello:       Errore
Parole chiave: Classico
Utente:        N/D
Computer:      DADO
Descrizione:
Nome dell'applicazione che ha generato l'errore: Launcher.exe_unknown, versione: 0.0.0.0, timestamp: 0x4df3f66c
Nome del modulo che ha generato l'errore: vPhysX.vplugin, versione: 0.0.0.0, timestamp: 0x4de75552
Codice eccezione: 0xc0000005
Offset errore 0x0001083b
ID processo che ha generato l'errore: 0x1304
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d1fe57ee4f48a7
Percorso dell'applicazione che ha generato l'errore: D:\busecablecar\Bin\Launcher.exe
Percorso del modulo che ha generato l'errore: D:\busecablecar\Bin\vPhysX.vplugin
ID segnalazione: f23758f9-fd33-4af0-ab79-a3a298a4213d
Nome completo pacchetto che ha generato l'errore: 
ID applicazione relativo al pacchetto che ha generato l'errore: 
XML evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-24T22:43:23.373756600Z" />
    <EventRecordID>1518</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DADO</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Launcher.exe_unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>4df3f66c</Data>
    <Data>vPhysX.vplugin</Data>
    <Data>0.0.0.0</Data>
    <Data>4de75552</Data>
    <Data>c0000005</Data>
    <Data>0001083b</Data>
    <Data>1304</Data>
    <Data>01d1fe57ee4f48a7</Data>
    <Data>D:\busecablecar\Bin\Launcher.exe</Data>
    <Data>D:\busecablecar\Bin\vPhysX.vplugin</Data>
    <Data>f23758f9-fd33-4af0-ab79-a3a298a4213d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Okay the error indicated that part of the sim can't be loaded. We suggest you try this:

 

1) remove the product using the Windows Software control panel (do not manually delete the program files)
2) do a disk check (right click on the drive, select properties, select tools, select check now)
3) reboot your computer
4) log in with administrative rights
5) disable the anti-virus software temporary
6) install the product
7) enable the anti-virus software
8) defragment your disk (NOT if you are using a SSD)

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