StuartBBN135 1 Posted September 25, 2014 Share Posted September 25, 2014 I apologise if this is covered elsewhere (I cant see it). When running the installer I entered my Email address and "cut and pasted" the serial key included in my order confirmation email. Despite numerous attempts I still get the message "incorrect email or serial code" This is a reinstall as I had a problem with the configurator/anti virus mentioned elsewhere. During my initial install the serial code/email rejected about 6 times then accepted! No such luck with the reinstall. Cant be mis typed as I cut and paste. Link to comment Share on other sites More sharing options...
Cheyenne Chief Pilot 829 Posted September 25, 2014 Share Posted September 25, 2014 Probably a blank "character" somewhere in that copied string. Make sure, there are no spaces between the copied string and your cursor, delete them as necessary, before continuing with the installation. Link to comment Share on other sites More sharing options...
StuartBBN135 1 Posted September 25, 2014 Author Share Posted September 25, 2014 Many thanks. That was indeed the problem. Link to comment Share on other sites More sharing options...
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