KentV 8 Posted July 10, 2013 Share Posted July 10, 2013 I purchased the Twotter Extended this afternoon from the Aerosoft download store, and paid via credit card ---> Paypal. During activation, it asks you to enter your e-mail address, and "the serial number the shop sent you". I don't believe I received a serial number-- nothing in the e-mail from paypal looks like a serial number, and I have not received an e-mail Aerosoft. Also, I logged into "My Account" on the Aerosoft site, and I see that I purchased the Twotter Extended, but there is no serial number listed there (Like there is for all of the other Aerooftt products I have bought from the Aerosoft Store. Did I miss something? **EDIT** Going back and looking at my Aerosoft Online Account, it shows that I purchased the Twin Otter Extended, but it is clear that my E-mail and a Serial Number were not listed in the order record-- so it looks like something **might** not be working in terms of the serial number being in the Aerosoft online store. I'm almost desperate enough to try re-buying it through credit card vs. paypal, since no one else seems to have had a problem. This is a REAL kick in the head after waiting for this thing to come out.... Kent **FINAL EDIT** I purchased another copy via Credit Card (without involving PayPal this time) - got my serial number with no sweat....note to self: Don't use the Credit Card --> PayPal method EVER again...hopefully this baby will be worth the $53 US I ended up paying for it!!!!! Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/ Share on other sites More sharing options...
KentV 8 Posted July 10, 2013 Author Share Posted July 10, 2013 Urrm I also have no serial number in my account for the twinotter, I used credit card through paypal window option (but not with paypal) I have an email stating the money was charged from paypal, I also got a link to the download the Twinotter, and have unzipped the file buI'm t stuck at the serial number bit........ (I also bought the AirbusX Extended a few days ago with this same method and its perfectly fine, came complete with serial number in webstore account section) Yep-- EXACTLY the same thing that happened to me. I rebought using the credit card option without PayPal, and got a serial number. Obviously there is something wrong with the Credit Card --> PayPal route that will need to be sorted. Obviously the only downer is that you end up buying it twice (at twice the price)... Kent Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502492 Share on other sites More sharing options...
KentV 8 Posted July 10, 2013 Author Share Posted July 10, 2013 Fleshman, I'm certain they'll respond...I am not as patient as you, however-- plus I knew the timezones would NOT be working in my favor tonight! Seems odd something like this would fall through the cracks, though... Kent P.S. -- This Twotter Extended is $hithot! Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502495 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted July 10, 2013 Aerosoft Share Posted July 10, 2013 I seen that PayPal has indeed send some weird data last night, handling those orders manually now. Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502515 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted July 10, 2013 Aerosoft Share Posted July 10, 2013 There were two emails (at support@aerosoft.com) regarding these issues and both have been sorted out. Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502516 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted July 10, 2013 Aerosoft Share Posted July 10, 2013 You are most welcome Flashman, today we'll try to find out why PayPal is doing this. Happened a few times in the last weeks. Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502521 Share on other sites More sharing options...
KentV 8 Posted July 10, 2013 Author Share Posted July 10, 2013 Mathijs, I just wrote a note to Aerosoft support as well regarding the problem I had initially that started this thread (I'm requesting a refund on the first order I made but could not activate, or Aerosoft store credit). As I mentioned above, I re-purchsed the product via credit card (no PayPal), and it activated with no problem. Thanks, Kent Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502638 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted July 10, 2013 Aerosoft Share Posted July 10, 2013 Mathijs, I just wrote a note to Aerosoft support as well regarding the problem I had initially that started this thread (I'm requesting a refund on the first order I made but could not activate, or Aerosoft store credit). As I mentioned above, I re-purchsed the product via credit card (no PayPal), and it activated with no problem. Thanks, Kent I just handled that support ticket. Don't worry we'll sort it out. Link to comment https://forum.aerosoft.com/index.php?/topic/70319-problem-activating-twotter-extended/#findComment-502645 Share on other sites More sharing options...
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