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Problem activating Twotter Extended


KentV

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I purchased the Twotter Extended this afternoon from the Aerosoft download store, and paid via credit card ---> Paypal. During activation, it asks you to enter your e-mail address, and "the serial number the shop sent you". I don't believe I received a serial number-- nothing in the e-mail from paypal looks like a serial number, and I have not received an e-mail Aerosoft. Also, I logged into "My Account" on the Aerosoft site, and I see that I purchased the Twotter Extended, but there is no serial number listed there (Like there is for all of the other Aerooftt products I have bought from the Aerosoft Store.

Did I miss something?

**EDIT** Going back and looking at my Aerosoft Online Account, it shows that I purchased the Twin Otter Extended, but it is clear that my E-mail and a Serial Number were not listed in the order record-- so it looks like something **might** not be working in terms of the serial number being in the Aerosoft online store. I'm almost desperate enough to try re-buying it through credit card vs. paypal, since no one else seems to have had a problem.

This is a REAL kick in the head after waiting for this thing to come out....

Kent

**FINAL EDIT** I purchased another copy via Credit Card (without involving PayPal this time) - got my serial number with no sweat....note to self: Don't use the Credit Card --> PayPal method EVER again...hopefully this baby will be worth the $53 US I ended up paying for it!!!!!

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Urrm I also have no serial number in my account for the twinotter,

I used credit card through paypal window option (but not with paypal) I have an email stating the money was charged from paypal, I also got a link to the download the Twinotter, and have unzipped the file buI'm t stuck at the serial number bit........

(I also bought the AirbusX Extended a few days ago with this same method and its perfectly fine, came complete with serial number in webstore account section)

Yep-- EXACTLY the same thing that happened to me. I rebought using the credit card option without PayPal, and got a serial number. Obviously there is something wrong with the Credit Card --> PayPal route that will need to be sorted. Obviously the only downer is that you end up buying it twice (at twice the price)...

Kent

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Fleshman,

I'm certain they'll respond...I am not as patient as you, however-- plus I knew the timezones would NOT be working in my favor tonight! Seems odd something like this would fall through the cracks, though...

Kent

P.S. -- This Twotter Extended is $hithot!

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Mathijs,

I just wrote a note to Aerosoft support as well regarding the problem I had initially that started this thread (I'm requesting a refund on the first order I made but could not activate, or Aerosoft store credit). As I mentioned above, I re-purchsed the product via credit card (no PayPal), and it activated with no problem.

Thanks,

Kent

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Mathijs,

I just wrote a note to Aerosoft support as well regarding the problem I had initially that started this thread (I'm requesting a refund on the first order I made but could not activate, or Aerosoft store credit). As I mentioned above, I re-purchsed the product via credit card (no PayPal), and it activated with no problem.

Thanks,

Kent

I just handled that support ticket. Don't worry we'll sort it out.

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