nickandersons 0 Posted January 15 Share Posted January 15 Just bought EVLA Liepaja on Simmarket and ran into issue. The installer keeps saying serial is wrong despite it's not. Both email and serial numbers are correct, quadriple checked and inserted completely correct way. I know it's very very rare to have serial number truly incorrect, but somehow, it shows me as incorrect.. I really really wanna try out what I just bought, but I can't :c Please login to display this image. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted January 15 Deputy Sheriffs Share Posted January 15 Maybe this helps you: https://helpdesk.aerosoft.com/hc/en-gb/articles/4783480655773-Invalid-Incorrect-Serial-Key-Errors Link to comment Share on other sites More sharing options...
nickandersons 0 Posted January 15 Author Share Posted January 15 11 minutes ago, mopperle said: Maybe this helps you: https://helpdesk.aerosoft.com/hc/en-gb/articles/4783480655773-Invalid-Incorrect-Serial-Key-Errors I triple checked once again, copied email address and even checked similar forum thread with similar issue. But nothing really helps. The key still is displayed as invalid. I reached to Aerosoft support, but no answer yet.. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted January 15 Deputy Sheriffs Share Posted January 15 vor 18 Minuten schrieb nickandersons: Just bought EVLA Liepaja on Simmarket and ran into issue. Did you contact Simmarket about the issue? They are your first adress in such an issue. vor 2 Minuten schrieb nickandersons: I reached to Aerosoft support, but no answer yet.. When? Today? so give them some time to answer Link to comment Share on other sites More sharing options...
nickandersons 0 Posted January 15 Author Share Posted January 15 37 minutes ago, mopperle said: Did you contact Simmarket about the issue? They are your first adress in such an issue. When? Today? so give them some time to answer Simmarket team also states that serial and email are correct. However, I can't in any way, activate the product. I'm trying to do it for hours already Link to comment Share on other sites More sharing options...
Administrator Christian Keil 7 Posted January 16 Administrator Share Posted January 16 Hi, please create a ticket at https://helpdesk.aerosoft.com and send us the serial number please. Thanks. Christian Link to comment Share on other sites More sharing options...
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