Jan Wijker 1 Posted December 20, 2023 Share Posted December 20, 2023 My embraer 190-195 suddenly ask me to enter the serial while i already did yesterday. It says the serial is invalid while it's the exact serial from my account. Anyone know what i have to do to fix this? I cant even fly it now. I flew with it yesterday after i bought it. Very strange... Please login to display this image. Link to comment Share on other sites More sharing options...
Administrator Tom 392 Posted December 21, 2023 Administrator Share Posted December 21, 2023 Hi, Could you please give these steps a try and let me know if any of them resolve the issue? Potential Solution #1 Restart your PC and then launch Aerosoft One. Go to Library > Dependencies > Installed and uninstall the Aerosoft One MSFS Utilities. Go to Library > Microsoft Flight Simulator > Installed Add-ons and uninstall the E-Jet. Go to Library > Microsoft Flight Simulator > Available Add-ons and re-install the E-Jet (this will also automatically re-install the Aerosoft One MSFS Utilities). The fss-aircraft-e175 shortcut/folder and aerosoft-one-msfs-utilities folder should now exist in your <MSFS Packages>\Community folder. Launch MSFS and check if the E-Jet is working now. Potential Solution #2 Restart your PC and then open the folder <MSFS Packages>\Community\aerosoft-one-msfs-utilities\utilities. Double-click on Aerosoft One MSFS Utilities.exe (the application will start without creating any visible windows). Launch MSFS and check if the E-Jet is working now. Potential Solution #3 Restart your PC and then open the folder <MSFS Packages>\Community\aerosoft-one-msfs-utilities\utilities. Right-click on Aerosoft One MSFS Utilities.exe and then click Run as administrator (the application will start without creating any visible windows). Launch MSFS and check if the E-Jet is working now. Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 21, 2023 Share Posted December 21, 2023 But.I can't find the file "Aerosoft One MSFS Utilities .exe". 1 Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 22, 2023 Author Share Posted December 22, 2023 Thanks tom i will check it! Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 22, 2023 Author Share Posted December 22, 2023 And tom where do i find the utilities folder? Can't see it anywhere in the community folder also when i search it while i re-installed the product. Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 22, 2023 Author Share Posted December 22, 2023 Please login to display this image. Tom i don't see the utilities things?? Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. Please login to display this image. 1 Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 23, 2023 Share Posted December 23, 2023 Embraer 190-195 Activation failed，and The solution doesn't work，Because, I can't find the file "Aerosoft One MSFS Utilities .exe"or"Aerosoft One MSFS Utilities" Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 23, 2023 Author Share Posted December 23, 2023 Same to me Wildcattle001! They make it impossible to fly with it while i paid 40 euros. I hope they fix this soon Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 23, 2023 Deputy Sheriffs Share Posted December 23, 2023 So all to make it clearer: Do you see the folder "...\Community\aerosoft-one-msfs-utilities"? If yes, in the subfolder "utilities" is the exe in place or missing? If so it can be that some AV software interferred and deleted the exe or put into quarantine. Check your AV software. If the complete folder "aerosoft-one-msfs-utilities" is missing, it means that it got not installed at all. Reason can also be AV software. Or have you moved any folders manually or with a 3rd party utility? Did you uninstall the E-Jet and reinstall it with any AV-Software disabled? Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 23, 2023 Author Share Posted December 23, 2023 Mopperle i don't see the aerosoft-one-msfs-utilities anywhere in my community folder????? Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 23, 2023 Author Share Posted December 23, 2023 Please login to display this image. Please login to display this image. This is everything i have in my community folder Link to comment Share on other sites More sharing options...
Jan Wijker 1 Posted December 23, 2023 Author Share Posted December 23, 2023 I uninstalled the embraer and installed with Anti Virus off but still there isn't a folder with the utilities things. Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 24, 2023 Share Posted December 24, 2023 14 hours ago, mopperle said: So all to make it clearer: Do you see the folder "...\Community\aerosoft-one-msfs-utilities"? If yes, in the subfolder "utilities" is the exe in place or missing? If so it can be that some AV software interferred and deleted the exe or put into quarantine. Check your AV software. If the complete folder "aerosoft-one-msfs-utilities" is missing, it means that it got not installed at all. Reason can also be AV software. Or have you moved any folders manually or with a 3rd party utility? Did you uninstall the E-Jet and reinstall it with any AV-Software disabled? I've also tried, but it still doesn't work, I can't find the "aerosoft-one-msfs-utilities" file。 Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 24, 2023 Deputy Sheriffs Share Posted December 24, 2023 That's really odd. No idea, why the utilities do not get installed. You need to wait till Aerosoft support comes back to you. Did you also open a ticket here? https://helpdesk.aerosoft.com/hc/en-gb/requests/new Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 25, 2023 Share Posted December 25, 2023 15 hours ago, mopperle said: That's really odd. No idea, why the utilities do not get installed. You need to wait till Aerosoft support comes back to you. Did you also open a ticket here? https://helpdesk.aerosoft.com/hc/en-gb/requests/new YES!! Link to comment Share on other sites More sharing options...
Marcel G. 14 Posted December 27, 2023 Share Posted December 27, 2023 Clean install fresh. I did a test, AV off,Firewall off etc. Steps 1.-If you first install the E-Jets 190/195 via the Aerosoft One app v.0.16.1 it does not install the Aerosoft One Utilities. It does not even show up as missing/available or installed dependency. 2.-Only If you install the E-Jets 175 via the Aerosoft One v0.16.1 app it does install the Aerosoft One Utilities v0.1.5 and then its shown as a dependency installed and also starting with the sim. Then with both airplanes installed and a clean community folder, Aerosoft One Utilities.exe is running in background checked in task manager. E-175 Works like charm E-195 Activation failed So yeah there must be an issue between the Aerosoft One Utility exe and the E190 as the exe is running but product is not getting activated. and it only happens with the 190 series as the 170 is working fine. Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 28, 2023 Share Posted December 28, 2023 13 hours ago, Marcel G. said: 13 hours ago, Marcel G. said: Clean install fresh. I did a test, AV off,Firewall off etc. Steps 1.-If you first install the E-Jets 190/195 via the Aerosoft One app v.0.16.1 it does not install the Aerosoft One Utilities. It does not even show up as missing/available or installed dependency. 2.-Only If you install the E-Jets 175 via the Aerosoft One v0.16.1 app it does install the Aerosoft One Utilities v0.1.5 and then its shown as a dependency installed and also starting with the sim. Then with both airplanes installed and a clean community folder, Aerosoft One Utilities.exe is running in background checked in task manager. E-175 Works like charm E-195 Activation failed So yeah there must be an issue between the Aerosoft One Utility exe and the E190 as the exe is running but product is not getting activated. and it only happens with the 190 series as the 170 is working fine. Does this mean that I still need to buy another "E-175"? Link to comment Share on other sites More sharing options...
Wildcattle001 2 Posted December 29, 2023 Share Posted December 29, 2023 Aerosoft officially replied that it wasn't their problem... Please login to display this image. 1 Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted December 29, 2023 Deputy Sheriffs Share Posted December 29, 2023 Thanks for your feedback! We leave this topic open for the moment. 1 Link to comment Share on other sites More sharing options...
kubaxr1 0 Posted February 10 Share Posted February 10 Seem to be having the same problem with the E19x, has a solution to this problem been found yet? Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted February 11 Deputy Sheriffs Share Posted February 11 vor 14 Stunden schrieb kubaxr1: Seem to be having the same problem with the E19x, has a solution to this problem been found yet? Reading Aerosofts answer in the screenshot above, I assume you should contact FSS directly. Or do you have a different issue? 1 Link to comment Share on other sites More sharing options...
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