LuisSpain 1 Posted August 9, 2023 Share Posted August 9, 2023 Hello I have started an enquiry (ticket number 19247) more than 10 days ago ( last 25 th of July) and no answer. I would like to know if this is normal or not) Thanks a lot. Link to comment Share on other sites More sharing options...
Administrator Tom 392 Posted August 10, 2023 Administrator Share Posted August 10, 2023 Hi @LuisSpain, Sorry about that - It's not normal. I took a quick look, and it looks like there was an error on our part with the status of your ticket. I've corrected it and escalated the ticket, so you should receive a response soon. 1 Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 10, 2023 Author Share Posted August 10, 2023 Thanks for your reply, and waiting for your help 1 Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 14, 2023 Author Share Posted August 14, 2023 Still waiting. Please I answer the same question twice and no answer. PLEASE COULD YOU HELP ME. Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 16, 2023 Author Share Posted August 16, 2023 Hello. As I said in my first post no answer. Is normal the time to take to try to solve the incident? From 25th July Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted August 16, 2023 Deputy Sheriffs Share Posted August 16, 2023 Sorry Luis, that nobody responds. Not being Aerosoft staff, I have no access to the tickets, but if you explain your problem, maybe I can help you. 1 1 Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 17, 2023 Author Share Posted August 17, 2023 Hello I just have buy your Aerosoft A320/A321 professional product and when I tried to install in my computer, and finisht to download in fsx doesn´t appears the new aircrafts. Please could you inform me how I must download your product? Jonas Scholz 21 days ago Dear Sir, many thanks for your message. Which FSX version do you use? Did you install SP1 and SP2? Did you encounter any issues during the installation? With friendly greetings, Jonas Scholz Aerosoft Customer Support Hello No, just Experiencia Windows Feature Experience Pack 1000.22644.1000.0 The computer was new and just this pack and start with STEAM PROGRAM. 21 days ago Buenas tardes Indicar que tengo FSX Steam como plataforma para el A320, así como el sistema Windows es: Edición Windows 11 Home Versión 22H2 Instalado el 05/10/2022 Versión del sistema operativo 22621.1992 Experiencia Windows Feature Experience Pack 1000.22644.1000.0 Atentamente Thanks a lot Mr. Mopperle Please login to display this image. Antivirus off Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted August 17, 2023 Deputy Sheriffs Share Posted August 17, 2023 Hello Luis, the answer to your problem is unfortunately quite easy: the "Aerosoft A320/A321 professional" is not compatible with FSX, but only with the Prepar3D simulator. For your FSX you need the "Airbus A320/A321" package. I am sure that Aerosoft is able to organise a replacement for you. 1 Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 17, 2023 Author Share Posted August 17, 2023 Hello thanks for your information!! Could you inform to anyone in aerosoft? Because for the ticket appears still waiting Thanks a lot Link to comment Share on other sites More sharing options...
Administrator Tom 392 Posted August 17, 2023 Administrator Share Posted August 17, 2023 Hello @LuisSpain, I apologize again for the delay in the handling of your ticket. The delay on your ticket is not what we aim for, and is not the normal outcome of our tickets. I've moved your ticket to our sales & accounts team and asked them to approve your latest request in the ticket. The sales team work standard office hours, so you should receive a response tomorrow. I have asked them to give your ticket priority due to the wait and also sent you a promotional code via forum messages. Link to comment Share on other sites More sharing options...
LuisSpain 1 Posted August 17, 2023 Author Share Posted August 17, 2023 Hello Thanks for your respond and I will waiting for. We.ll be in touch. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted August 18, 2023 Deputy Sheriffs Share Posted August 18, 2023 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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