Koala Australis 1 Posted March 17, 2023 Share Posted March 17, 2023 Hello, I had MCP for a week now and I find the brightness of green indicator bars a huge issue. When flying in the evenings and there is light turned on in the room the indicators are barely visible as per picture below. My camera has brighten up it a little - comparing A/T and CMD A there is a huge difference in brightness. Especially in the approach phase it is very problematic as you need to focus on the buttons for a few seconds to identify which ones are already active. Is there any possible fix? Second issue is with display titles. All of them are illuminated except for Heading. Is this how MCP was designed or is it faulty unit? Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted March 17, 2023 Aerosoft Share Posted March 17, 2023 Asking Wilson to comment on that. Link to comment Share on other sites More sharing options...
shady83 0 Posted April 7, 2023 Share Posted April 7, 2023 Bumping this thread 3 weeks later. It seems cockpit master prefers not to comment. I am very disappointed with the product. I gave them benefit of doubt to wait for comment and fix, now 14 day return period is long gone so I am stuck with 1k product I am not happy with. I still have efis order undelivered and most probably will cancel it to avoid more money loss. Frantisek Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 7, 2023 Aerosoft Share Posted April 7, 2023 Hi, Poking Wilson from CockpitMaster again. Where did you buy this unit from, please ? Thank you. Link to comment Share on other sites More sharing options...
shady83 0 Posted April 8, 2023 Share Posted April 8, 2023 I bought it from aerosoft Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 8, 2023 Aerosoft Share Posted April 8, 2023 Did you opened a support ticket on our Support system ? If not, please do so and indicate also what the order number is. When bought from us, those products come with a 2 years warranty. Link to comment Share on other sites More sharing options...
Wilson Cockpitmaster 48 Posted April 10, 2023 Share Posted April 10, 2023 Hi Koala: Please contact me and I will assist you with this issue. Wilson.guo@cockpit-master.com 1 Link to comment Share on other sites More sharing options...
Wilson Cockpitmaster 48 Posted April 10, 2023 Share Posted April 10, 2023 Hi shady83: Please contact me and I will assist you with this issue. Wilson.guo@cockpit-master.com 1 Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 10, 2023 Aerosoft Share Posted April 10, 2023 Thanks, Wilson. Link to comment Share on other sites More sharing options...
Koala Australis 1 Posted April 10, 2023 Author Share Posted April 10, 2023 Thanks, I have raised the ticket and reached out to Wilson via email. Frantisek Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 10, 2023 Aerosoft Share Posted April 10, 2023 Thank you. Link to comment Share on other sites More sharing options...
Art Vandalay 0 Posted April 13, 2023 Share Posted April 13, 2023 I have the same problem which I have just noticed when using the device for the first time in daylight (not direct sunlight, just normal daylight on an overcast day). The lights are not visible which makes the MCP unusable in daylight. I second that there has to be a solution from the manufacturer as this is a core function from this €1000+ device. I´ve already opened a support ticket as the manufacturer did say in his own support-forum that I have to take it as it is and he has no solution. Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 13, 2023 Aerosoft Share Posted April 13, 2023 1 hour ago, Art Vandalay said: I´ve already opened a support ticket Your ticket is received at Aerosoft. You will have an answer soon. 1 hour ago, Art Vandalay said: the manufacturer did say in his own support-forum that I have to take it as it is and he has no solution. Can you please show us where this was stated ? Link to comment Share on other sites More sharing options...
Art Vandalay 0 Posted April 14, 2023 Share Posted April 14, 2023 vor 18 Stunden schrieb SimWare: Your ticket is received at Aerosoft. You will have an answer soon. Can you please show us where this was stated ? https://community.cockpit-simulator.com/t/737-mcp-green-indicator-bars-brightness/143/4 Thank you for your support. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted April 14, 2023 Aerosoft Share Posted April 14, 2023 Thank you. Wilson replied by private message. We will be handling this matter via the ticket you raised with us yesterday. You can expect a message today. Best regards. 2 Link to comment Share on other sites More sharing options...
Koala Australis 1 Posted May 7, 2023 Author Share Posted May 7, 2023 To update everyone: Wilson proposed solution and then stopped responding. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted May 7, 2023 Aerosoft Share Posted May 7, 2023 29 minutes ago, Koala Australis said: To update everyone: Wilson proposed solution and then stopped responding. The exchange unit will ship next week from Cockpitmaster. Link to comment Share on other sites More sharing options...
magalhaes 16 Posted May 8, 2023 Share Posted May 8, 2023 Dear, I received the mcp and am having problems with the green lights. The indicators are barely visible in the light, making it difficult to use. The green lights are not as shown on the website, for an expensive device like this, this kind of problem cannot occur. I bought the product through cockpit-simulator. I await your feedback on how I should proceed to resolve this issue, I received the equipment on 05/05/2023. I just sent an email to Wilson.guo@cockpit-master.com, I look forward to returning soon. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted May 8, 2023 Aerosoft Share Posted May 8, 2023 Hi, As you purchased it from CockpitSimulator directly, we need to wait for them to answer and take care of it. Best regards. Link to comment Share on other sites More sharing options...
Koala Australis 1 Posted May 23, 2023 Author Share Posted May 23, 2023 Thank you Cedric and Wilson for sorting out the issue. The new unit works well! 1 Link to comment Share on other sites More sharing options...
Aerosoft SimWare 730 Posted May 23, 2023 Aerosoft Share Posted May 23, 2023 Hello, Glad it works. Thank you very much for this feedback. Have fun flights; Link to comment Share on other sites More sharing options...
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