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CDU Display is working but the buttons do nothing


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I just received the CDU and installed the software. I was able to load the new firmware. The issue I am having is none of the buttons respond. In the Sim with the bridge software running or in SPAD without the bridge. The software reports that the device is connected and it sees the sim/plane. I also noticed that there are a lot of white lines like static running across the screen. I am not sure if this is normal or if something is wrong with this unit. I have tried several usb ports.

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Are you using the USB cable provided and plugged into the computer, not a USB PCI card or USB Hub.   If so, do you have another USB cable to try.  The white lines is making me wonder about the cable.  

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