DavidB1 1 Posted February 4, 2022 Share Posted February 4, 2022 Hi, I have had the Honeycomb Yoke for a while and just downloaded the new Config tool (Bravo Throttle on the way) I am able to change things but I do not get the interactive image on the left side for me to select the buttons. Have I done something wrong? does anyone have any suggestions? thanks in advance for any help. David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 4, 2022 Aerosoft Share Posted February 4, 2022 Hi David, Can you please send us a screenshot of the Configurator as it appears ? Thanks. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 4, 2022 Author Share Posted February 4, 2022 Here you go. David Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 5, 2022 Aerosoft Share Posted February 5, 2022 Dear David, I would suggest uninstalling the Configurator, restart your computer and reinstalling the Configurator making sure you start the setup application as administrator. Best regards. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 5, 2022 Author Share Posted February 5, 2022 Hi, I have tried uninstall and reinstall still no luck the only thing I can think of is that it makes it own P3DV5 addons folder directly in my C drive should it be installed into the P3D Addons folder in my documents?? I have also shared the folders and put an exception for the program in microsoft defender. Thanks again for trying to help. David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 5, 2022 Aerosoft Share Posted February 5, 2022 Hi, The location of the Configurator shouldn't prevent the image to appear. Can you please download any profile from the download section, load it into the Configurator and activate it ? I suppose you already tried to press the refresh icon bottom left... (the one with 2 curved arrows) Thank you. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 5, 2022 Author Share Posted February 5, 2022 Hi, Thanks I have tried that and tried it again still no luck. This coming week my Bravo Throttle should arrive I will see if I have any luck with that. Thanks again for your help let me know if you hear from anyone else on this. David. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 7, 2022 Aerosoft Share Posted February 7, 2022 Hi David, You can already try to load a throttle profile to check if the image appears. The image doesn't depend on any hardware physically connected to the computer. So as soon as a profile is loaded, the corresponding image must appear. This maybe a silly question, but have you tried to change the size of the display ? Please login to display this image. What is your Windows version ? Thank you. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 8, 2022 Author Share Posted February 8, 2022 Hi, Yes I have tried window sizing and profile loading and still no luck. I have also tried file exclusion through microsoft defender. If someone knows what the program uses to generate the image then I could try excluding that also. Thanks again for trying. David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 9, 2022 Aerosoft Share Posted February 9, 2022 Hi David, This is strange. Let me ask a colleague of mine. Thank you. Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 9, 2022 Aerosoft Share Posted February 9, 2022 Hi David, Can you please make sure to start the Configurator as admin ? (Right-Click on the icon, then "Run as administrator") Please login to display this image. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 9, 2022 Author Share Posted February 9, 2022 Hi, Still no luck, my PC setup in pretty simple I don't mess with anything other than firewall and scan exclusions in the windows defender and i have tried putting several of the honeycomb files and folders into the exclusions with no luck. I have uninstalled and reinstalled at least 3 times making sure I deleted any left over folders in all the usual places. I should get my Bravo Quadrant late Thursday afternoon (Pacific Time) I will let you know if anything happens when I hook that up. I am able to make changes to the Alpha Yoke just would be nice to have a visual reference. Thanks again, David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 10, 2022 Aerosoft Share Posted February 10, 2022 Hi David, Just to be sure : you are running a fully registered and updated Windows 10, 64 bits, right ? Thank you. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 11, 2022 Author Share Posted February 11, 2022 Hi, Yes I am running fully registered and updated windows 10 64bit, I have received my Bravo Throttle quadrant and uninstalled the config tool then reinstalled still no luck with an image but I am able to change things. I will check back in case you find anything new. I truly appreciate the time you have taken trying to figure this out. David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 11, 2022 Aerosoft Share Posted February 11, 2022 Hi David, You are welcome. Two questions : - Are you downloading from the Aerosoft website, via the link below ? http://freeware.aerosoft.com/forum/downloads/AS_HONEYCOMB_P3DV5_V2.zip - For the sake of test, would you mind installing another Configurator version and check if the problem is also present with this one ? (Don't worry, two different versions can "live" together without interfering) Try this Xplane version (no problem if Xplane isn't installed) http://freeware.aerosoft.com/forum/downloads/AS_HONEYCOMB_XP11_WIN_V2.zip Best regards. Link to comment Share on other sites More sharing options...
DavidB1 1 Posted February 12, 2022 Author Share Posted February 12, 2022 Hi, The xplane version seemed to work fine, I downloaded the p3d one again and reinstalled with no luck. The one thing I noticed was several files in the folder for the xplane one but the p3d only has the exe file and readme file. hope that helps David Link to comment Share on other sites More sharing options...
Aerosoft SimWare 731 Posted February 12, 2022 Aerosoft Share Posted February 12, 2022 Hi David, That is normal as Xplane not being a native Windows program, it doesn't "spread" dll's across the folders. Everything stays within the Xplane root folder. I will pass this to one of my colleagues as, I must admit, am running out of ideas. We come back to you asap. Best regards. Link to comment Share on other sites More sharing options...
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