rsmith6621a 3 Posted October 23, 2021 Share Posted October 23, 2021 I just installed the latest version of the 330 and now my fuel planner does not load when clicked on. It was working on the previous version just fine. Thanks Randy Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted October 24, 2021 Aerosoft Share Posted October 24, 2021 Hi Randy, do you receive any kind of error or does it simply not show, even after some time? Link to comment Share on other sites More sharing options...
rsmith6621a 3 Posted October 24, 2021 Author Share Posted October 24, 2021 15 hours ago, Jonas S. said: Hi Randy, do you receive any kind of error or does it simply not show, even after some time? It does not show at all. Likes its dead. Thank Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 25, 2021 Deputy Sheriffs Share Posted October 25, 2021 What happens, when you try to launch it directly from the installation folder: C:\Users\YOUR_USERNAME\Documents\Aerosoft\General\A3XX Fuel Planner\Aerosoft.AirbusX.FuelPlanner.exe Link to comment Share on other sites More sharing options...
rsmith6621a 3 Posted October 29, 2021 Author Share Posted October 29, 2021 On 10/25/2021 at 3:06 AM, mopperle said: What happens, when you try to launch it directly from the installation folder: C:\Users\YOUR_USERNAME\Documents\Aerosoft\General\A3XX Fuel Planner\Aerosoft.AirbusX.FuelPlanner.exe Nothing... It does nothing when I click on it. Link to comment Share on other sites More sharing options...
Aerosoft Jonas S. 466 Posted October 29, 2021 Aerosoft Share Posted October 29, 2021 Can you try to reinstall the addon? Link to comment Share on other sites More sharing options...
rsmith6621a 3 Posted October 31, 2021 Author Share Posted October 31, 2021 On 10/29/2021 at 10:52 AM, Jonas S. said: Can you try to reinstall the addon? I have reinstalled the whole A330 install twice with no success. I wish Matijs would see this post. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted October 31, 2021 Deputy Sheriffs Share Posted October 31, 2021 Please unzip the attched file, run the program and post the output here, so that we get some details about your sim environment. ASVersionInfo_1102.zip Link to comment Share on other sites More sharing options...
rsmith6621a 3 Posted November 1, 2021 Author Share Posted November 1, 2021 8 hours ago, mopperle said: Please unzip the attched file, run the program and post the output here, so that we get some details about your sim environment. ASVersionInfo_1102.zip 14.72 kB · 0 downloads Thanks @mopperle Hardware -------- CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz GPU NVIDIA GeForce RTX 2070 SUPER (2560 x 1440 x 4294967296 colors) GPU Driver 496.13 RAM 32GB @ 3000MHz Microsoft Windows ----------------- Windows 10 Post October 2020 (20H2) Update / Version 10.0.22000 / 64-bit User Profile and Document Folders --------------------------------- User Profile Location: Environment.GetFolderPath = C:\Users\rsmit Volatile Environment\USERPROFILE = C:\Users\rsmit Documents Folder: Environment.GetFolderPath = C:\Users\rsmit\Documents Shell Folders\Personal = C:\Users\rsmit\Documents Microsoft .NET Framework 1.0 - 4.0 ---------------------------------- .NET Framework DF .NET Framework 2.0.50727 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 Service Pack 1 .NET Framework 4 .NET Framework 4.0 Microsoft .NET Framework 4.5+ ----------------------------- .NET Framework 4.7.2 or later (only latest version is shown) Microsoft Flight Simulator (2020) --------------------------------- Microsoft Flight Simulator (Steam Edition). Content located at: D:\Steam Library Microsoft Flight Simulator X & Lockheed Martin Prepar3D ------------------------------------------------------- Prepar3D v5.x (5.2.22.27615) found at: E:\P3dv5.1\ Prepar3D v4.x not installed Prepar3D v3.x not installed FSX Steam Edition not installed FSX SP2/Acceleration not installed X-Plane 10 & 11 --------------- X-Plane 11 not installed X-Plane 10 not installed Microsoft XAudio2 ----------------- XAudio2_9.dll found: 10.0.22000.1 (WinBuild.160101.0800) XAudio2_8.dll found: 10.0.22000.1 (WinBuild.160101.0800) XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421) XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932) XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620) XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354) XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939) XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600) XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349) XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539) Simconnect, SDKs and Visual C++ Redistributables ------------------------------------------------ Microsoft Flight Simulator SDK 0.15.0.0 (Core) - (Version Data: 0.15.0.0) Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29913 - (Version Data: 14.28.29913.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29913 - (Version Data: 14.28.29913.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29913 - (Version Data: 14.28.29913.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29913 - (Version Data: 14.28.29913.0) Prepar3D v5 Academic Client - (Version Data: 5.2.22.0) Prepar3D v5 Content - (Version Data: 5.2.22.0) Prepar3D v5 Scenery - (Version Data: 5.2.22.0) Prepar3D v5 SDK 5.2.18.27565 - (Version Data: 5.2.18.0) Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted November 1, 2021 Deputy Sheriffs Share Posted November 1, 2021 Ok, looks all good. Do yo have this file: C:\Users\Andromeda\Documents\Aerosoft\General\A3XX Fuel Planner\FuelPlannerSavedSettings.xml If so, delete it and try to run the fuelplanner. Link to comment Share on other sites More sharing options...
rsmith6621a 3 Posted November 1, 2021 Author Share Posted November 1, 2021 14 hours ago, mopperle said: Ok, looks all good. Do yo have this file: C:\Users\Andromeda\Documents\Aerosoft\General\A3XX Fuel Planner\FuelPlannerSavedSettings.xml If so, delete it and try to run the fuelplanner. Your solution did not work however, I did another uninstall and reinstall and deleted the GENERAL folder out of the directory you pointed me to before I uninstalled the 330 and it now works. I just did an upgrade to Windows 11. I don't know if that may have glitched it. Thank you for all your help. Link to comment Share on other sites More sharing options...
Deputy Sheriffs mopperle 4162 Posted November 2, 2021 Deputy Sheriffs Share Posted November 2, 2021 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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