Things to try when the sim does not fully install or crashes

[Aerosoft Team [Inactive Account] 51561]

• Make sure all your Store apps are up to date: 
  https://forum.aerosoft.com/index.php?/topic/155407-before-you-install/
   
• Make sure all you drivers are up to date (certainly graphic card drivers)!
   
• If you are using a non-english Windows.  Install the English (United States) Language Package and reboot your computer Microsoft Flight Simulator requires the English (United States) Language Package. To install a new language pack on your system, follow this link: Language packs for Windows
   
• Look at the Microsoft Knowledge base if any of the articles help.: 
  https://flightsimulator.zendesk.com/hc/en-us/categories/360001769531-Microsoft-Flight-Simulator
  A lot of known issue are explained and solved here. These articles are updated all the time so keep on checking.
   
• Make sure your hardware has the correct specs. Certainly if your graphics card is not powerful enough you will guaranteed have problems: 
  https://flightsimulator.zendesk.com/hc/en-us/articles/360013463459-Minimum-Recommended-and-Ideal-PC-Specifications-for-Microsoft-Flight-Simulator
   
• When things stall, use F4 to close the simulator and restart it. Certainly problems with updating are often solved by restarting!
   
• Do a system check:
   https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
   
• Check your runtime files with this tool: 
  https://www.microsoft.com/en-us/download/details.aspx?id=30135
   
• Check if the registry might have problems: 
  https://support.microsoft.com/en-us/help/183887/description-of-the-windows-registry-checker-tool-scanreg-exe
   
• Check if there is any conflicting software on your system by running in safe mode: 
  https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
   
• Do an even deeper check for conflicts by doing a clean boot: 
  https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
  This is not a simple step and should be a last resort.
   
• Reset the app:  Right click on the flightsim icon ->  more (mehr) - app properties (Einstellungen) - Reset (zurücksetzten)

  the next start , MFS check files and download will redownload what is missing of corrupt.
   

• If all fails there are two ticket support systems you can use:
  - If you own the boxed copy and the installation of the DVD's does not complete, drop us a ticket at: https://helpdesk.aerosoft.com/portal/en/home
  - If you own a digital version or when the DVD installation has completed and you started the simulator for the first time, send a ticket to Microsoft at: https://flightsimulator.zendesk.com/hc/en-us/requests/new