A333 CTD

[Fccarmo 0]

To all,

 

I am getting a lot of CTD normally during flights. I am just wondering if anyone have any idea of what's going on and help me out with the issue.

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[DaveCT2003 2553]

Sorry you're having issues, it's certainly not normal.

 

Which Airbus and Airbus version are you using?

 

Did you reboot after installing?  If not, then pleae do this and let us know if that resolved things?  If it doesn't resolve things please describe what you were doing in the aircraft when the CTD occurred and also download, unzip and run our ASVersionInfo tool, and then post the results here in this thread.

 

ASVersionInfo.zip

 

 

[Fccarmo 0]

Thanks for promptly replying,

Yes I followed all the step from that Acrobat form.

i was doing a normal flight on descent to katl on PREPAR3D V4.5.

A333 Professional 1..0.1.0

 

Hardware
--------
CPU Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
GPU NVIDIA GeForce GTX 1060 6GB (1920 x 1080 x 4294967296 colors)
GPU Driver 445.87
RAM 16GB @ 1600MHz

Microsoft Windows
-----------------
Windows 10 Post May 2019 (1903) Update 64-bit

Microsoft .NET Framework 1.0 - 4.0
----------------------------------
.NET Framework DF
.NET Framework 2.0.50727 Service Pack 2
.NET Framework 3.0 Service Pack 2
.NET Framework 3.5 Service Pack 1
.NET Framework 4
.NET Framework 4.0

Microsoft .NET Framework 4.5+
-----------------------------
.NET Framework 4.7.2 or later (only latest version is shown)

Microsoft Flight Simulator X & Lockheed Martin Prepar3D
-------------------------------------------------------
Prepar3D v4.x (4.5.14.34698) found at: C:\Prepar3dv4\
Prepar3D v3.x () found at: C:\Prepar3dv3\
FSX Steam Edition not installed
FSX SP2/Acceleration not installed

X-Plane 10 & 11
---------------
X-Plane 11 not installed

X-Plane 10 not installed

Microsoft XAudio2
-----------------
XAudio2_9.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_8.dll found: 10.0.18362.1 (WinBuild.160101.0800)
XAudio2_7.dll found: 9.29 (DXSDK_JUN10.100602-0421)
XAudio2_6.dll found: 9.28 (DXSDK_FEB10.100204-0932)
XAudio2_5.dll found: 9.27 (DXSDK_AUG09.090904-1620)
XAudio2_4.dll found: 9.26 (DXSDK_MAR09.090316-1354)
XAudio2_3.dll found: 9.25 (DXSDK_NOV08.081027-0939)
XAudio2_2.dll found: 9.24 (DXSDK_AUG08.080731-0600)
XAudio2_1.dll found: 9.23 (DXSDK_JUN08.080530-1349)
XAudio2_0.dll found: 9.22 (DXSDK_MAR08.080305-1539)

Simconnect, SDKs and Visual C++ Redistributables
------------------------------------------------
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 - (Version Data: 10.0.60905.0)
Microsoft Flight Simulator SimConnect Client v10.0.61242.0 - (Version Data: 10.0.61242.0)
Microsoft Flight Simulator SimConnect Client v10.0.61259.0 - (Version Data: 10.0.61259.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0)
Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 - (Version Data: 12.0.21005.0)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.23.27820 - (Version Data: 14.23.27820.0)
Prepar3D v3 Academic Client - (Version Data: 3.4.22.0)
Prepar3D v3 Content - (Version Data: 3.4.22.0)
Prepar3D v3 Scenery - (Version Data: 3.4.22.0)
Prepar3D v4 Academic Client - (Version Data: 4.5.14.0)
Prepar3D v4 Content - (Version Data: 4.5.14.0)
Prepar3D v4 Scenery - (Version Data: 4.5.13.0)
 

 

Thank you!

 

[DaveCT2003 2553]

So, everything looks good on your end.

 

I just had a conversation about this (who looked at your info) and he believes it's a rare and random bug that we have with the A330 (error code is 0xc0000005 which is a NULL pointer exception).  I believe this could also be caused by an error in the NavData, or using a flight plan generated for one AIRAC while the aircraft has another AIRAC installed.   Moreover, I also believe it's possible for this to occur when runways and SIDs/STARs are included in a downloaded flight plan that is generated using say Navigraph, and the Aircraft is using NavDataPro (because Jeppesen NavData and LIDO NavData can have far different waypoint names).

 

Ensuring you are using a flight plan that is from the same NavData and AIRAC Cycle as the aircraft has may go a long ways to preventing this error.

 

I will add that I have never once experienced this error myself, and I have countless flights all over Europe and North America in all of the Airbus Pro aircraft.

 

Best wishes!