Jump to content
sakelle82

B-17 Download will not Authenticate

Recommended Posts

I purchased the Aeroplane Heaven B-17 yesterday. When I launch the installer and select my game type (FSX), the authentication step won't go through. I get a message saying that "Navigation to the webpage was canceled." I had disabled my antivirus and Windows Firewall, and I always run the launcher as an administrator.

Share this post


Link to post
Share on other sites
58 minutes ago, sakelle82 said:

I purchased the Aeroplane Heaven B-17 yesterday. When I launch the installer and select my game type (FSX), the authentication step won't go through. I get a message saying that "Navigation to the webpage was canceled." I had disabled my antivirus and Windows Firewall, and I always run the launcher as an administrator.

 

Very sorry to hear you're having issues.

 

Are you running FSX with SP2, FSX Acceleration, or the FSX Steam Edition?  If not, then you'll need to update your FSX to Service Pack 2 (Service Pack 1 is required first).

 

If you have the correct version then please put in a Support Ticket with us.

 

Sorry again that you've had some issues.

 

 

 

Share this post


Link to post
Share on other sites

I'm running the Steam Edition of FSX. I submitted a ticket, and tried the recommended solution (disabling antivirus and Windows Firewall), but the same error still pops up. It happens very quickly, as if the installer is not even trying to connect to the server for authentication, rather than trying and timing out.

Share this post


Link to post
Share on other sites

I am really sorry but as we do not control the authentication server  there is very little we can do. It's also why there is no online activation on the aircraft products I do. I hate them.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...