Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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sakelle82

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About sakelle82

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    Ramp Agent
  1. I'm running the Steam Edition of FSX. I submitted a ticket, and tried the recommended solution (disabling antivirus and Windows Firewall), but the same error still pops up. It happens very quickly, as if the installer is not even trying to connect to the server for authentication, rather than trying and timing out.
  2. I purchased the Aeroplane Heaven B-17 yesterday. When I launch the installer and select my game type (FSX), the authentication step won't go through. I get a message saying that "Navigation to the webpage was canceled." I had disabled my antivirus and Windows Firewall, and I always run the launcher as an administrator.
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