Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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Pablo__sk8

Can't see my support ticket

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Hello,

 

I have a support ticket but can't see it. I can't find the way to log into the sopport system or view the ticket. I only have the ticket number.

I tried to log into the support system with my usual aerosoft account but it says it doesn't exist and there is not any Sign Up button.

 

Kind regards,

Pablo

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3 hours ago, Pablo__sk8 said:

I have a support ticket but can't see it. I can't find the way to log into the sopport system or view the ticket. I only have the ticket number.

I tried to log into the support system with my usual aerosoft account but it says it doesn't exist and there is not any Sign Up button.

 

 

There is no possibility to watch your Aerosoft support tickets somewhere online. It might come in the future, but at the moment there is no such feature.

 

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