Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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I don't see an FF A350 Forum for English, so I'll answer here.

 

I have, don't use XPlane, and I'm not familiar with this aircraft.  However a quick search brought up the following video which shows how to get SIDs and STARs working.  If you're still having issues, you can always contact Flight Factor Support.

 

Best wishes!

 

 

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