Recently we have seen a lot of codes used to unlock our products being offered for discounted prices. Almost all of them are bought using stolen credit cards. These codes will all be blocked by our systems and you will have to try to get your money back from the seller, we are unable to assist in these matters. Do be very careful when you see a deal that is almost too good to be true, it probably is too good to be true.

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Mathijs Kok

How to create logfiles?

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If you report an issue it will ALWAYS help us if all the logfiles are included. I'll explain how to make sure they are created and where to find them.

 

1. for starters make sure logging is activated in the configurator:

 image.png

 

2. if you want to have ALL log files created (mind you they can large) you can edit the ini files.

These are located in the "where_you_installed_the_aircraft\Aerosoft A318-A319 Professional\Data" folder.

If you open them you might see Logging=1 or Logging=0). 1 is on, 0 is off. Do note that we normally do not need these logs.

 

3. Make sure the sim is closed and zip all the *.log files in the "where_you_installed_the_aircraft\Aerosoft A318-A319 Professional\Data" folder and add the zip to your forum posts or support email.

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