sfgiants13 0 Posted May 20, 2018 Share Posted May 20, 2018 I submitted a ticket to for the airbus series and SMF scenery that I bought from Simplanet to get transferred over to Aerosoft so I can redownload as instructed in this thread http://forum.aerosoft.com/index.php?/topic/126629-simplanet-orders/ But, support replied that they can't do anything because I didn't by it directly from Aerosoft. What should I do now so I can redownload? Thanks! Link to comment https://forum.aerosoft.com/index.php?/topic/132454-simplanet-order/ Share on other sites More sharing options...
Deputy Sheriffs Herman 1599 Posted May 21, 2018 Deputy Sheriffs Share Posted May 21, 2018 .You could try a PM to Mathijs at "mathijs.kok@aerosoft.com" to alert him to the issue. Since he's hyper-busy as the trail boss on the soon to be released new Airbus series, there may be some delay until he can get back to you. Reference this thread in your message as an aid to working the issue. Edit: Corrected Mathijs' email address. Link to comment https://forum.aerosoft.com/index.php?/topic/132454-simplanet-order/#findComment-878433 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted May 21, 2018 Aerosoft Share Posted May 21, 2018 Something must have gone wrong sfgiants13, as Herman said contact me (at mathijs.kok@aerosoft.com) and I'll sort it out. Link to comment https://forum.aerosoft.com/index.php?/topic/132454-simplanet-order/#findComment-878440 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted May 21, 2018 Aerosoft Share Posted May 21, 2018 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment https://forum.aerosoft.com/index.php?/topic/132454-simplanet-order/#findComment-878441 Share on other sites More sharing options...
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