Super Traffic Board

[eyanseeker 0]

I need your help. My STB crashes when trying to launch it,any ideas on how to fix this?

[Mathijs Kok 30043]

And is there any error shown? Any error in the Windows error logs?

[eyanseeker 0]

5 hours ago, Mathijs Kok said:

And is there any error shown? Any error in the Windows error logs?

Where can I locate this?

[Tom A320 4345]

eventvwr.exe -> Windows Logs -> Application

 

Further more: what Windows version are you using? And again the question if you get any error message displayed?

 

[eyanseeker 0]

18 hours ago, Tom A320 said:

eventvwr.exe -> Windows Logs -> Application

 

Further more: what Windows version are you using? And again the question if you get any error message displayed?

 

Got the following from the log

 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Windows Error Reporting" />

  <EventID Qualifiers="0">1001</EventID>

  <Level>4</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-04-17T09:30:42.261477400Z" />

  <EventRecordID>31841</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Eyan-PC</Computer>

  <Security />

  </System>

- <EventData>

  <Data />

  <Data>0</Data>

  <Data>CLR20r3</Data>

  <Data>Not available</Data>

  <Data>0</Data>

  <Data>trafficboardfrontend.exe</Data>

  <Data>3.1.0.0</Data>

  <Data>4cf16136</Data>

  <Data>System.Windows.Forms</Data>

  <Data>2.0.0.0</Data>

  <Data>59a72438</Data>

  <Data>12ce</Data>

  <Data>31</Data>

  <Data>System.TypeLoadException</Data>

  <Data />

  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA867.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2A9.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2F8.tmp.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374\memory.hdmp</Data>

  <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374</Data>

  <Data />

  <Data>0</Data>

  <Data>58f5591f-7743-43e3-a7d2-65ec4ecb4a79</Data>

  <Data>6</Data>

  <Data />

  </EventData>

  </Event>

 

 

 

The windows version I'm using

EDITION : 10 Pro

VERSION : 1709

OS BUILD : 16299.251

[Mathijs Kok 30043]

Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it.

 

1) remove the product using the Windows Software control panel (do not manually delete the program files)

2) do a disk check (right click on the drive, select properties, select tools, select check now)

3) reboot your computer

4) log in with administrative rights

5) disable the anti-virus software temporary

6) install the product

7) enable the anti-virus software

8) defragment your disk (NOT if you are using a SSD)

[eyanseeker 0]

1 hour ago, Mathijs Kok said:

Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it.

 

1) remove the product using the Windows Software control panel (do not manually delete the program files)

2) do a disk check (right click on the drive, select properties, select tools, select check now)

3) reboot your computer

4) log in with administrative rights

5) disable the anti-virus software temporary

6) install the product

7) enable the anti-virus software

8) defragment your disk (NOT if you are using a SSD)

Done all the above and still no change

[eyanseeker 0]

https://drive.google.com/open?id=12qj0eeczheUPQRel9Ib93_KjtnX0sKVD

 

that's the error I get when trying to launch it

[Mathijs Kok 30043]

Okay, I suggest you report to the support option mentioned in that error message.