eyanseeker 0 Posted April 16, 2018 Share Posted April 16, 2018 I need your help. My STB crashes when trying to launch it,any ideas on how to fix this? Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/ Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted April 16, 2018 Aerosoft Share Posted April 16, 2018 And is there any error shown? Any error in the Windows error logs? Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874735 Share on other sites More sharing options...
eyanseeker 0 Posted April 16, 2018 Author Share Posted April 16, 2018 5 hours ago, Mathijs Kok said: And is there any error shown? Any error in the Windows error logs? Where can I locate this? Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874768 Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4928 Posted April 16, 2018 Deputy Sheriffs Share Posted April 16, 2018 eventvwr.exe -> Windows Logs -> Application Further more: what Windows version are you using? And again the question if you get any error message displayed? Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874770 Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 18 hours ago, Tom A320 said: eventvwr.exe -> Windows Logs -> Application Further more: what Windows version are you using? And again the question if you get any error message displayed? Got the following from the log - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2018-04-17T09:30:42.261477400Z" /> <EventRecordID>31841</EventRecordID> <Channel>Application</Channel> <Computer>Eyan-PC</Computer> <Security /> </System> - <EventData> <Data /> <Data>0</Data> <Data>CLR20r3</Data> <Data>Not available</Data> <Data>0</Data> <Data>trafficboardfrontend.exe</Data> <Data>3.1.0.0</Data> <Data>4cf16136</Data> <Data>System.Windows.Forms</Data> <Data>2.0.0.0</Data> <Data>59a72438</Data> <Data>12ce</Data> <Data>31</Data> <Data>System.TypeLoadException</Data> <Data /> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA867.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2A9.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2E7.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB2F8.tmp.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374\memory.hdmp</Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_trafficboardfron_b21a6e2f8e4fe6957214665f0abdd805a4f5bde_00000000_cab_0bb3b374</Data> <Data /> <Data>0</Data> <Data>58f5591f-7743-43e3-a7d2-65ec4ecb4a79</Data> <Data>6</Data> <Data /> </EventData> </Event> The windows version I'm using EDITION : 10 Pro VERSION : 1709 OS BUILD : 16299.251 Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874878 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted April 17, 2018 Aerosoft Share Posted April 17, 2018 Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it. 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874880 Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 1 hour ago, Mathijs Kok said: Does not really help, it just tells us that the application bombed (but you know that). I suggest re-installing it. 1) remove the product using the Windows Software control panel (do not manually delete the program files) 2) do a disk check (right click on the drive, select properties, select tools, select check now) 3) reboot your computer 4) log in with administrative rights 5) disable the anti-virus software temporary 6) install the product 7) enable the anti-virus software 8) defragment your disk (NOT if you are using a SSD) Done all the above and still no change Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874888 Share on other sites More sharing options...
eyanseeker 0 Posted April 17, 2018 Author Share Posted April 17, 2018 https://drive.google.com/open?id=12qj0eeczheUPQRel9Ib93_KjtnX0sKVD that's the error I get when trying to launch it Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874894 Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted April 17, 2018 Aerosoft Share Posted April 17, 2018 Okay, I suggest you report to the support option mentioned in that error message. Link to comment https://forum.aerosoft.com/index.php?/topic/131825-super-traffic-board/#findComment-874957 Share on other sites More sharing options...
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