Loadsheet not working

[JoeC 15]

Hi all,

 

The loadsheet in my airbuses isn't working. In some aircraft it is fine, and in others when I go to load the loadsheet it turns red. The right airbus is selected in the fuelplanner, I have searched around the forums to try other fixes to no avail. 

 

I don't really want too re-install anything.

 

Any help would be greatly appreciated.

 

Joe 

[Tom A320 4564]

Hi Joe,

 

so in the cases where the loadsheet doesn't work you are 100% sure to have selected the correct Airbus type in the Fuel Planner? 

 

 

Please check the following folder, if the loadsheet file for your loaded Airbus type exists in there:

• c:\Users\YOU\Documents\Aerosoft\Airbus\FuelPlanner\LoadSheets\

You should find the following files in it:

• LoadSheetA318.txt
• LoadSheetA319.txt
• LoadSheetA320.txt
• LoadSheetA321.txt

(If you have previously selected the type in the Fuel Planner and generated a Loadsheet)

 

[JoeC 15]

Hi Tom,

 

100% the aircraft selected is the A320, all 4 files are present and FYI I'm using the Aeroflot A320 CFM by Holgi.

 

Joe

[Tom A320 4564]

So the airbus giving you trouble loading the loadsheet is the A320?

Just to check if the file is not corrupt: please open it with a text editor and check if the content looks as the other file's content.

Are you starting your FSX/P3D as administrator?

 

[JoeC 15]

It happened in the A319 as well, all the text files look the same, the file looks like this: 45;12008.00;12908.58;84;0;28.3;0.1;1

 

P3D is in admin mode.

[Tom A320 4564]

As all loadsheet files are there, and you start the P3D already as Administrator there is only one more thing at the moment I can think of possible reason for your problem.

 

Please get me a screenshot of your 

• P3D Program Folder\aerosoft\Airbus_Fallback 

folder, showing the file size and file date of the included files.

 

[JoeC 15]

Attached is a image of the folder

[Tom A320 4564]

I hoped to see another file date of the fuel planner which would have explained your problem. So you definitely have the correct version installed.

 

When do you start the fuel manager and generate the loadsheet. Prior to start P3D and load the bus or afterwards?

Please try re-loading the bus and then loading the fuelsheet.

[JoeC 15]

I have version 1.31, the load sheet is made before loading P3D, I did what you said and it hasn't worked.

 

Will it make a difference that I don't have the default loading scenario - I have a custom one

 

[Tom A320 4564]

That shouldn't be the problem...

 

One more try: can you send a screenshot of your

• c:\Users\YOU\Documents\Aerosoft\Airbus\FuelPlanner\LoadSheets\

folder being displayed in the Windows file explorer please? The screenshot should show all files as also the address line containing the entire path.

[JoeC 15]

Here you go

[Tom A320 4564]

With the screenshot I wanted to check for special characters in your user name, as we had a similar problem some while ago here in the forums, where changing the user name to plain latin letters fixed the problem.

But that can be excluded here...

 

While looking on the files, they all have recent time stamps. If you generate a new loadsheet for the A318, can you check, if the file will get an updated time stamp please?

[Tom A320 4564]

Have you by any chance installed additional liveries manually or with the livery manager?

If so, do you get your problem in default liveries only, additional liveries only, or in any kind of livery?

[JoeC 15]

The timestamp updated 

[JoeC 15]

I now use the livery manager, and only use additional liveries

[Tom A320 4564]

So you say, that until now you only saw the problem in additional liveries? 

If so, can you please check again with a default livery?

[JoeC 15]

I tried a default livery (the only one i have installed) and it worked, then I tried an additional livery and that one worked.

[Tom A320 4564]

For the moment I am EOI (end of ideas), but I have the feeling I am missing something simple. 

You might want to raise this also as support ticket with AS (support@aerosoft.com). They have a huge ticket database which might contain a solution for this problem.

[JoeC 15]

Okay Tom, thanks for the help, I'll link this thread so they can see what has been said so far

[Tom A320 4564]

Please let me know about the outcome.