Hello Gabriel,
to close this topic please check your inbox I ve been asking you for some information about the order.
Make sure this is a one time solution - for the future please read the PRODUCT INFORMATION as well as the SYSTEM REQUIREMENTS on the product page, as you can read in our EULA once a download is started there is no way to refund these anymore (also not exchange them vs a gift card or what ever).
All information about a product and it requirements are visible on the product page - sure if there are mistakes the information I wrote on top do not apply.