QuidPanic 1 Posted November 16, 2017 Share Posted November 16, 2017 I send a e-mail to support but still not an reaction. I want to refund my copy of PFPX. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted November 16, 2017 Deputy Sheriffs Share Posted November 16, 2017 The forums will not be able to help you on this. If you are not hearing back from support via email you can also get in touch with them online or by phone: https://www.aerosoft.com/en/contact Link to comment Share on other sites More sharing options...
QuidPanic 1 Posted November 16, 2017 Author Share Posted November 16, 2017 I already did send an e-mail twice exactly but no respond what so ever. Link to comment Share on other sites More sharing options...
Deputy Sheriffs Tom A320 4915 Posted November 16, 2017 Deputy Sheriffs Share Posted November 16, 2017 To make sure your email did not ended up in any spam filters or something I would recommend you use the link the online form to get in touch with the support (taken from the above linked page): https://aerosoft.zendesk.com/hc/en-us Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 16, 2017 Aerosoft Share Posted November 16, 2017 We'll first of all you agreed twice to the sales agreement that clearly stated that download order cannot be refunded. Please login to display this image. Secondly I do not see any emails from you in our system under the gmail address you used here. I found NO tickets that had not been replied to about PFPX refunds in our system. I apologize if we did do something wrong, but I expect the same from you sir. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 17, 2017 Aerosoft Share Posted November 17, 2017 Mr QuidPanic, would you be so kind to tell me how you contacted us? I still can't find any email from you. Link to comment Share on other sites More sharing options...
FlightSimSoft.com 283 Posted November 17, 2017 Share Posted November 17, 2017 Maybe he sent (and bought) the email to us, as we´ve 2 emails requesting a refund! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted November 17, 2017 Aerosoft Share Posted November 17, 2017 Possibly but you would expect a user to know if he send an email to the person who sold him the product and the developers. If he bought with you why is he using our forum to ask for a refund? As the information given by QuidPanic is incomplete (we still have no idea why he wants a refund) and he has not responded to my request (though he has been online) I will close this tread. If there is reason to refund we'll see it appear on support@aerosoft.com and we'll handle it when it comes. Link to comment Share on other sites More sharing options...
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