Aerosoft official retail partner for Microsoft Flight Simulator !! 
Click here for more information

Jump to content
Sign in to follow this  
Bobpr

Serial number not provided with order

Recommended Posts

Hi,

I just purchased an upgrade to FS Flight Keeper and the serial number is being withheld by Aerosoft. The following message is included with the confirmation email:

Flight Keeper 3.10 : Please contact the aerosoft support (order status is not proved)!

I used Paypal and my account and credit card have been charged. I downloaded the product but cannot use it. Is there a link to the correct Aerosoft support folks that can fix this? Please advise. Thanks.

Bob..

Share this post


Link to post
Share on other sites

Bob,

that's a typical Paypal problem. As long as they do not confirm the payment to Aerosoft, your order won't be processed. And sometimes Paypal needs a lot of time. Reason (beside others) for me to stop using Paypal.

Share this post


Link to post
Share on other sites

Hello Bob,

Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you.

[EDIT] Bob I believe I just answered your e-mail with your key.

Share this post


Link to post
Share on other sites

Hello Bob,

Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you.

[EDIT] Bob I believe I just answered your e-mail with your key.

Yes, I received the email this morning and did note my account had been updated. Thank you very much for the prompt response and help.

Bob.. :)

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...