Bobpr 0 Posted February 19, 2011 Share Posted February 19, 2011 Hi, I just purchased an upgrade to FS Flight Keeper and the serial number is being withheld by Aerosoft. The following message is included with the confirmation email: Flight Keeper 3.10 : Please contact the aerosoft support (order status is not proved)! I used Paypal and my account and credit card have been charged. I downloaded the product but cannot use it. Is there a link to the correct Aerosoft support folks that can fix this? Please advise. Thanks. Bob.. Link to comment https://forum.aerosoft.com/index.php?/topic/43475-serial-number-not-provided-with-order/ Share on other sites More sharing options...
Deputy Sheriffs mopperle 4180 Posted February 19, 2011 Deputy Sheriffs Share Posted February 19, 2011 Bob, that's a typical Paypal problem. As long as they do not confirm the payment to Aerosoft, your order won't be processed. And sometimes Paypal needs a lot of time. Reason (beside others) for me to stop using Paypal. Link to comment https://forum.aerosoft.com/index.php?/topic/43475-serial-number-not-provided-with-order/#findComment-290693 Share on other sites More sharing options...
Shaun Fletcher 571 Posted February 19, 2011 Share Posted February 19, 2011 Hello Bob, Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you. [EDIT] Bob I believe I just answered your e-mail with your key. Link to comment https://forum.aerosoft.com/index.php?/topic/43475-serial-number-not-provided-with-order/#findComment-290698 Share on other sites More sharing options...
Bobpr 0 Posted February 19, 2011 Author Share Posted February 19, 2011 Hello Bob, Can you please send an e-mail to support@aerosoft.com with your order number and they will sort it for you. [EDIT] Bob I believe I just answered your e-mail with your key. Yes, I received the email this morning and did note my account had been updated. Thank you very much for the prompt response and help. Bob.. Link to comment https://forum.aerosoft.com/index.php?/topic/43475-serial-number-not-provided-with-order/#findComment-290757 Share on other sites More sharing options...
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