Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

Jump to content
Sign in to follow this  
nicholas1125

Reinstall credits

Recommended Posts

Is it possible to get credits reissued since I now have a new computer and the old computer with the AES info is no longer working. I purchased a lot of credits and hate to lose them.

Thank you,

Frank

Share this post


Link to post
Share on other sites

I tried that and it all my serial numbers are listed under Add new credits, sowhen you try to put an old one in you a message pops up saying you can only use new numbers.

Share this post


Link to post
Share on other sites

I tried that and it all my serial numbers are listed under Add new credits, sowhen you try to put an old one in you a message pops up saying you can only use new numbers.

When they are listed there, then they are counted and not needed to add again.

Share this post


Link to post
Share on other sites

When they are listed there, then they are counted and not needed to add again.

I've been so busy re-installing a lot of stuff I never tried to see if AES worked at the airports I purchased. I did try a few and they work fine. Guess I wasn't thinking. Thank you Opabst for setting me straight and thanks you everyone for replying.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...