Egbert Drenth 52 Posted May 10, 2009 Share Posted May 10, 2009 Hi,I just have sent the following email to support@aerosoft.com but post it also in this support forum (leaving out some details)I know it is sunday, but since I try to buy the product for a fly-in tonight, maybe you can have a look.If not, no problem then I have to wait untill tomorrow.Thanks in advance,Egbert Drenth================================================================================Hi,I tried to buy France 1 scenery for FS2004 because there is a VATSIM fly-in to Toulouse tonight.Somehow the web interface didn't show up with a download link after I paid via credit card (Saferpay)Error most likely due to Microsoft IE8 browser which is pretty crappy currently.Since I thought something had gone wrong with the payment, I again ordered and paid for the scenery....Same error So now I have paid twice and do not have the scenery.I also checked my order history, but both orders are not listed.Since the fly-in is tonight, I hope you can resolve it asap before 19.00.If you can, I donate the double payment to your Guder Africa project.Kind regards,EgbertP.S. Below the 2 emails I received from Saferpay, informing me they charged my credit card:Dear purchaser,Thank you very much for using Saferpay for your purchase(s) from-----------------------------------------------------------------Name Aerosoft GmbHStreet Lindberghring 12City 33142 BrenE-mail address info@aerosoft.de----------------------------------------------------------------- Date 10.05.2009 16:17:10Transaction number Order number Account number Processor MasterCard B+S GICC -----------------------------------------------------------------Quantity/description Amount Total-----------------------------------------------------------------1 Aerosoft_Download_Shop 19.95 EUR 19.95 EUR-----------------------------------------------------------------TOTAL 19.95 EUR----------------------------------------------------------------------------------------------------------------------------------Payment has been processed successfully. Should you have any queries, please contact the merchant directly using the business or e-mail address indicated above.Dear purchaser,Thank you very much for using Saferpay for your purchase(s) from-----------------------------------------------------------------Name Aerosoft GmbHStreet Lindberghring 12City 33142 BrenE-mail address info@aerosoft.de----------------------------------------------------------------- Date 10.05.2009 16:22:01Transaction number Order number Account number Processor MasterCard B+S GICC -----------------------------------------------------------------Quantity/description Amount Total-----------------------------------------------------------------1 Aerosoft_Download_Shop 19.95 EUR 19.95 EUR-----------------------------------------------------------------TOTAL 19.95 EUR----------------------------------------------------------------------------------------------------------------------------------Payment has been processed successfully. Should you have any queries, please contact the merchant directly using the business or e-mail address indicated above. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted May 10, 2009 Share Posted May 10, 2009 Hello Egbert,Just sent you a mail, and fowarded your mail so they can check and refund you as necessary. Link to comment Share on other sites More sharing options...
Egbert Drenth 52 Posted May 10, 2009 Author Share Posted May 10, 2009 Hello Egbert,Just sent you a mail, and fowarded your mail so they can check and refund you as necessary.Hi Shaun,Thanks a lot for your fast help!France 2 - Toulouse is installed and I'm a happy camper again.Take care,Egbert Link to comment Share on other sites More sharing options...
joanvalley 3 Posted May 18, 2009 Share Posted May 18, 2009 Ugh! Exact same problem happened to me except I only paid once for the FSX Twin Otter but I'm missing my download, I sent an e-mail to info@aerosoft.de.Copy of my transaction:________________________________________________________________________________________________________________________________Dear purchaser, Thank you very much for using Saferpay for your purchase(s) from -----------------------------------------------------------------Name Aerosoft GmbHStreet Lindberghring 12City 33142 BürenE-mail address info@aerosoft.de----------------------------------------------------------------- Date 17.05.2009 02:58:05Transaction number vlrEGvbt2UAhvAt4dv8QbCf9z2zbOrder number F130849MEXAccount number 95488-17776195Processor MasterCard B+S GICC -----------------------------------------------------------------Quantity/description Amount Total-----------------------------------------------------------------1 Aerosoft_Download_Shop 23.49 EUR 23.49 EUR-----------------------------------------------------------------TOTAL 23.49 EUR---------------------------------------------------------------------------------------------------------------------------------- Payment has been processed successfully. Should you have any queries, please contact the merchant directly using the business or e-mail address indicated above. Please do not respond to this e-mail which is generated automatically and is for information purposes only. Kind regards, your saferpay teamwww.saferpay.com This e-mail may contain confidential and privileged information.If you are not the intended recipient, please notify the sender and deletethis e-mail immediately._______________________________________________________________________________________________________________________________Note to aerosoft shop: If MS Internet Explorer is blocking pop-ups and even though we authorize pop-ups when prompted still we can't get a download link, you should consider adapting the system so it allows you to have access to the file. Regards,Jose. Link to comment Share on other sites More sharing options...
Shaun Fletcher 570 Posted May 18, 2009 Share Posted May 18, 2009 Hello Jose,I'm sure they deal with your problem when they find your mail. Link to comment Share on other sites More sharing options...
Waleed 29 Posted May 18, 2009 Share Posted May 18, 2009 Hello Jose,I'm sure they deal with your problem when they find your mail.Hey Shaun, perhaps a warning of some sort by you regarding those who installed the latest IE. I had the same issue when purchasing San Francisco. I sent an email, and am patiently waiting for the solution. Link to comment Share on other sites More sharing options...
Waleed 29 Posted May 18, 2009 Share Posted May 18, 2009 Customer Service comes through with shining colors as usual. Can you please work harder on obtaining the rights to fs so we can enjoy it as it should be. Link to comment Share on other sites More sharing options...
jetblast 0 Posted May 18, 2009 Share Posted May 18, 2009 Customer Service comes through with shining colors as usual. Can you please work harder on obtaining the rights to fs so we can enjoy it as it should be. yep, i was thinking the same thing. aerosoft should consider making a new Flight Sim..the next gen. Link to comment Share on other sites More sharing options...
joanvalley 3 Posted May 19, 2009 Share Posted May 19, 2009 Well, still waiting...Jose. Link to comment Share on other sites More sharing options...
AbqVlieger 0 Posted May 19, 2009 Share Posted May 19, 2009 Hello, I have had this problem the last two orders. Is there any possible solution that we can do?Thank you.R Jones Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted May 19, 2009 Aerosoft Share Posted May 19, 2009 Hello, I have had this problem the last two orders. Is there any possible solution that we can do?Thank you.R JonesWe honestly have no idea how this could happen, other then people clicking the same button twice. But we are still checking it out. Link to comment Share on other sites More sharing options...
joanvalley 3 Posted May 19, 2009 Share Posted May 19, 2009 Solved, thank you!The problem relies on having internet explorer with pop up blocker activated. Once the transaction clears, the downloading page or link may come up (I don't know) but the pop up blocker prevents this and asks us if we want to trust the website and allow pop ups, then we allow it but the link/page does not come up again.Pay pal will be my choice now, that's for sure!Thank you guys,Jose. Link to comment Share on other sites More sharing options...
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