DeFacto 0 Posted October 10, 2008 Share Posted October 10, 2008 Hello,I have been trying to install FSMap which I purchased last June. It install OK but when I run it, it looks for registration info.The only info I have is what I received by email after the purchase plus what is listed under My Account at Aerosoft.I enter the serial number provided by both these sources and I get INCORRECT License info.I have attached a screen shot showing my attempt at registration, my email after purchase and the Aerosoft webpage showing the order in which i purchase the product.I notice that that it seems to be looking for a 23 char key whereas the only "blurb" I have is a 21 char serial number. Am I missing something obvious here...? I have never had a problem installing any of my other Aerosoft products.Please view the attached screen shot - you may have to pan left and right as it is almost 4000 pixels wide.Best regardsDeFacto! Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted October 11, 2008 Aerosoft Share Posted October 11, 2008 Hello,I have been trying to install FSMap which I purchased last June. It install OK but when I run it, it looks for registration info.The only info I have is what I received by email after the purchase plus what is listed under My Account at Aerosoft.I enter the serial number provided by both these sources and I get INCORRECT License info.I have attached a screen shot showing my attempt at registration, my email after purchase and the Aerosoft webpage showing the order in which i purchase the product.I notice that that it seems to be looking for a 23 char key whereas the only "blurb" I have is a 21 char serial number. Am I missing something obvious here...? I have never had a problem installing any of my other Aerosoft products.Please view the attached screen shot - you may have to pan left and right as it is almost 4000 pixels wide.Best regardsDeFacto! You missed the fact it is a two stage registration. Either check back on the product page or see the FAQ here: http://www.forum.aerosoft.com/index.php?showtopic=16339If there's any problem let us know, we are here to help. Link to comment Share on other sites More sharing options...
DeFacto 0 Posted October 11, 2008 Author Share Posted October 11, 2008 You missed the fact it is a two stage registration. Either check back on the product page or see the FAQ here: http://www.forum.aerosoft.com/index.php?showtopic=16339If there's any problem let us know, we are here to help.Yes you are right - never picked up on the 2 stage process. Fully sorted now - thanks for your help and patience.DeFacto Link to comment Share on other sites More sharing options...
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