gatoryeg 0 Posted January 24, 2022 Share Posted January 24, 2022 Been waiting 12 days to hear back on my ticket I opened. I lost access to my A320/A321 and CRJ Aerosoft addons I had purchased for P3D. I just reopened another one with a bit more information in it. Does it normally take this long for support to get back? Are they ignoring me? Link to comment https://forum.aerosoft.com/index.php?/topic/170160-no-response-to-my-fspilotshop-ticket-in-12-days/ Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51562 Posted January 25, 2022 Aerosoft Share Posted January 25, 2022 I do not know. but contact us on supprt@aerosoft.com and I am sure we can sort things out for you! Link to comment https://forum.aerosoft.com/index.php?/topic/170160-no-response-to-my-fspilotshop-ticket-in-12-days/#findComment-1074535 Share on other sites More sharing options...
gatoryeg 0 Posted January 26, 2022 Author Share Posted January 26, 2022 On 1/25/2022 at 3:38 AM, Mathijs Kok said: I do not know. but contact us on supprt@aerosoft.com and I am sure we can sort things out for you! I received an answer back, but what I was told to do didn't work. I have since left 3 replies with no answer in almost 2 days. This is starting to get a bit annoying. This has been no problem for any other developer to reattain my serial key. Link to comment https://forum.aerosoft.com/index.php?/topic/170160-no-response-to-my-fspilotshop-ticket-in-12-days/#findComment-1074984 Share on other sites More sharing options...
gatoryeg 0 Posted January 26, 2022 Author Share Posted January 26, 2022 22 minutes ago, gatoryeg said: I received an answer back, but what I was told to do didn't work. I have since left 3 replies with no answer in almost 2 days. This is starting to get a bit annoying. This has been no problem for any other developer to reattain my serial key. I just received an update. Nevermind Link to comment https://forum.aerosoft.com/index.php?/topic/170160-no-response-to-my-fspilotshop-ticket-in-12-days/#findComment-1074985 Share on other sites More sharing options...
Deputy Sheriffs Herman 1599 Posted January 27, 2022 Deputy Sheriffs Share Posted January 27, 2022 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment https://forum.aerosoft.com/index.php?/topic/170160-no-response-to-my-fspilotshop-ticket-in-12-days/#findComment-1075059 Share on other sites More sharing options...
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