gatoryeg Posted January 24 Share Posted January 24 Been waiting 12 days to hear back on my ticket I opened. I lost access to my A320/A321 and CRJ Aerosoft addons I had purchased for P3D. I just reopened another one with a bit more information in it. Does it normally take this long for support to get back? Are they ignoring me? Link to comment Share on other sites More sharing options...
Root Admin Mathijs Kok Posted January 25 Root Admin Share Posted January 25 I do not know. but contact us on supprt@aerosoft.com and I am sure we can sort things out for you! Link to comment Share on other sites More sharing options...
gatoryeg Posted January 26 Author Share Posted January 26 On 1/25/2022 at 3:38 AM, Mathijs Kok said: I do not know. but contact us on supprt@aerosoft.com and I am sure we can sort things out for you! I received an answer back, but what I was told to do didn't work. I have since left 3 replies with no answer in almost 2 days. This is starting to get a bit annoying. This has been no problem for any other developer to reattain my serial key. Link to comment Share on other sites More sharing options...
gatoryeg Posted January 26 Author Share Posted January 26 22 minutes ago, gatoryeg said: I received an answer back, but what I was told to do didn't work. I have since left 3 replies with no answer in almost 2 days. This is starting to get a bit annoying. This has been no problem for any other developer to reattain my serial key. I just received an update. Nevermind Link to comment Share on other sites More sharing options...
Deputy Sheriffs Herman Posted January 27 Deputy Sheriffs Share Posted January 27 Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic. Link to comment Share on other sites More sharing options...
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