Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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I had the same problem

I had just updated my laptop from Windows 7 to Windows 10

Got the same pink screen - could hear the game music in the background, but just a pink screen on display, so clearly a graphics card / driver problem

I tried updating the driver for my graphics card (Radeon HD) to the latest one - didn't work, still got the same pink screen.
I tried uninstall of my graphics card so now just running with in-built Intel one) - didn't work either, same pink screen, and now normal display was looking odd (icons stretched etc)

What did work was ...
(i) uninstall the Radeon HD driver
(ii) completely clear register of old drivers (reboot in safe mode, run DDU - see link
(iii) do not install any driver for the Radeon HD driver ... i.e. start game using only inbuilt Intel driver)

Works now - not yet found any issue of running anything else just using the in-built Intel driver

Bit of a rubbish work-a-round but nevertheless, it works!


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