NavData Charts

[dennison 0]

Hi any help would be appreciated I purchased the package NavDataPro Complete - One Year Access yesterday I have contact aerosoft direct and I am not getting any help what so ever I am getting this error please see attachment. Please can someone help me 

 

Mod Edit: screenshot removed! Don't post license data publicly, not even in part.  

 

[Tom A320 4568]

Are you using the exact same email address as you gave in your shop account? Best use copy&paste from the shops order confirmation. 

 

[dennison 0]

Yes it will not let me copy and paste I can only put it in manual. when I looked at the manual it says the serial number that was sent but I have not received an email with a serial number. Do you use the same serial number that I used for the navdata pro install

[Tom A320 4568]

Yes, as you bought the "complete" package the license is the same for the charts and the NavDataPro client.

[dennison 0]

So I don't know way I cannot copy and paste I can right click and the box comes up so I select copy but when I right click to register it I don't get anything so I cannot paste the serial number I have to put it all in manually. 

[Tom A320 4568]

Are you using the windows application or the website (https://navdatapro.aerosoft.com/)?

Pasting your information into the login screen shouldn't be a problem at all.

Please use another web browser and give it another try.

[dennison 0]

Thank you for your help all good now 

[Tom A320 4568]

Glad to hear that  

[Tom A320 4568]

Because we believe this topic has been answered we have closed it. If you have any more questions feel free to open a new topic.