Jump to content
Sign in to follow this  
ChrisY

Support

Recommended Posts

Hi

I have been away from simming for a few weeks and note I need the new update for VFR Berlin. The system no longer recognises me and says you have no record of any orders. I have spent hundreds of pounds in the Aerosoft customer shop and also with Simmarket on Aerosoft products. I have also been a regular conributor in the forums. Please can you help as this is clearly very unsatisfactory.

Thanks

Chris

Share this post


Link to post
Share on other sites

Hello Chris,

Are you looking at your account in the old shop which is www.aerosoft-shop.com

Your orders should all still be there.

Share this post


Link to post
Share on other sites

Hi Shaun

Thanks, I have now found my orders and the relevant keys. However, I don't seem any closer to getting the VFR Berlin patch. Yesterday I registered for support but am now told when I try to log-in that I don't exist. If I try to re-register I am told I already exist, so I am going round in increasing circles of frustration

regards

Chris

Share this post


Link to post
Share on other sites

Hello Chris,

If you purhased the download product at the old shop then the update should be there, the only update I see is for the VFR Berlin Boxed version, as for the new shop you first need to register in the FAQs + Patches section. If it tells you you dont exsist then try having it send you a new password, then try the e-mail and password to log into the FAQs section, remembering that these details will be different to the Homepage logging in, but the password can be changed once in.

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.
Sign in to follow this  

×
×
  • Create New...