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Emanuel Hagen

If you write to our support using Facebook

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If you write to our support using Facebook make sure that you check the "Other" section of your incoming messages.

We have recently seen a few customers who have replied a few times now telling us that "If [we] keep not answering they will do [...]", even though we did answer many times already.

Before you keep telling us that we have to answer you immediately or that you have not recieved in a certain timeframe please make sure that you check your e-mails (also those in your spam folder!) and your "Other" messages in Facebook.

Keep in mind that you do not get a notification by facebook when you get a message in your "Other" folder.

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