Can't install NavDataPro because I am not entitled...?

[J van E 155]

I bought NavDataPrio a few months ago. I bought a single data set (12-13). I reinstalled my PC today and also want to reinstall that cycle but the ONLY option I have is to download 13-05...? Which I can't because I am not entitled... How can I get a hold on the 12-13 dataset which I am entitled for...?!?

[mopperle 3395]

HI Jeroen, that's why you always should make a backup of your data. In your case, you should contact support directly and they might help you.

[J van E 155]

By luck I found a backup of the old NavDataPro installment: it was a copy of the entire folder on my previous OS. I replaced the new folder with the old one, ran NavDataPro from it and it found the 12-13 cycle: it was 'local'. I managed to install it this way. I will keep a copy of that backup for future use.