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help can,t get my wilga download to get past email address and serial number

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hi all new to this. hope u can help. when my wilga x aircraft has down loaded it asks for email address and serial number. put this in and it comes up email address or serial number not recognized, does it matter what case is used for letters in the serial number? I have tried lower and upper case but neither seem to be working. Can you help with this or provide me with another serial number? Any help with this would be greatly appreciated.

Thanks ,


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