waterbus 0 Posted June 4, 2023 Share Posted June 4, 2023 Hi there trying to install the Ejets Embraer and the install each time is getting stuck at 98% with the install speed stuck at 13.47MB/s Please login to display this image. Link to comment Share on other sites More sharing options...
Aerosoft Aerosoft Team [Inactive Account] 51558 Posted June 5, 2023 Aerosoft Share Posted June 5, 2023 I have asked one of the tech guys to comment. Link to comment Share on other sites More sharing options...
Aerosoft Omar M. 1 Posted June 5, 2023 Aerosoft Share Posted June 5, 2023 16 hours ago, waterbus said: Hi there trying to install the Ejets Embraer and the install each time is getting stuck at 98% with the install speed stuck at 13.47MB/s Please login to display this image. Could you send me your Aerosoft One log files in a Direct Message so I can investigate the issue? The log files are located at: C:\Users\<username>\AppData\Roaming\Aerosoft One\logs\aerosoft-one.log (if it exists) C:\Users\<username>\AppData\Roaming\Aerosoft One\logs\aerosoft-one.old.log Link to comment Share on other sites More sharing options...
Aerosoft Omar M. 1 Posted June 6, 2023 Aerosoft Share Posted June 6, 2023 Alternatively, you can create a support ticket here and submit it with your log files attached: https://helpdesk.aerosoft.com/hc/en-gb/requests/new?ticket_form_id=5264441992221 Link to comment Share on other sites More sharing options...
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