Snax 0 Posted December 24, 2019 Share Posted December 24, 2019 Hello, I've bought SAM WorldJetways on Simware's shop, but my download page says "no serial number is required" wich I found odd as the PDF states that for the activation I need to enter my email and the serial I'd have received after the purchase. Please login to display this image. I've immediately sent an email to the SimWare support last friday but no response so far. On their website, the link for the forum support leads here so I'll try here. My order number is #1001043 Thanks in advance, Snax Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/ Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1689 Posted December 24, 2019 Administrator Share Posted December 24, 2019 Do you have purchased with SimWare? The SAM_WorldJetways have a Key. They must deliver a Key. Ich versuche einmal jemand bei uns zu erreichen... Greets Heinz Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-960933 Share on other sites More sharing options...
Snax 0 Posted December 25, 2019 Author Share Posted December 25, 2019 Hi Heinz, Yes, I've purchased SAM WorldJetways on SimWare but I didn't get a key. As for now it sill says on my download page "No serial number required" and still haven't got a response from them since. I'll wait for tomorrow morning to check for anything new. Merry Christmas, Snax Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-960996 Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1689 Posted December 25, 2019 Administrator Share Posted December 25, 2019 ok, I have sended an info to our productmanagers too.... But at the time I cannot say when I get an answer... Sorry. Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961055 Share on other sites More sharing options...
Snax 0 Posted December 25, 2019 Author Share Posted December 25, 2019 No problem, it's the holiday period afterall Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961065 Share on other sites More sharing options...
Snax 0 Posted December 28, 2019 Author Share Posted December 28, 2019 Hi, Just posting an update. I was checking this morning to see if anything changed in my favour. Now on my downloads page, I see the line where the serial should appear has completely disappeared and been replaced with my e-mail ! That's very strange, what is happening ? Please login to display this image. Regards, Snax Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961536 Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1689 Posted December 28, 2019 Administrator Share Posted December 28, 2019 Yes, that is strange. I think, best way ist to contact the SimWare shop directly too for this problem. They must have the serial number for the Worl jetways Addon. eMail is info@simware.shop I don't have an answer at the time, but I will contact our Aerosoft Shop Managers again... And additionally open a Aerosoft Ticket here: https://helpdesk.aerosoft.com/portal/home And send also the Ordernumber and the other Purchase details (eMail, Customer Name, Date... ...) Greets Heinz Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961553 Share on other sites More sharing options...
Snax 0 Posted December 28, 2019 Author Share Posted December 28, 2019 Yes, I will do that, thanks again for your help ! Wish me luck haha Snax. Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961669 Share on other sites More sharing options...
Snax 0 Posted December 28, 2019 Author Share Posted December 28, 2019 Hi again, I had a response frol Stairport Sceneries and they managed to get my key. There was a problem with the store during the purchase. It's all good now ! I think We can close this thread. Snax Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961682 Share on other sites More sharing options...
Administrator Heinz Flichtbeil 1689 Posted December 28, 2019 Administrator Share Posted December 28, 2019 ok, thank you Snax for the info Have fun .... Greets Heinz PS: Solved and closed . Link to comment https://forum.aerosoft.com/index.php?/topic/149573-no-serial-given-on-purchase-solved/#findComment-961689 Share on other sites More sharing options...
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