Mathias I totally agree with your statement. This isn't like a Playstation 4 where everyone has the exact same hardware and OS and cannot change it. Each PC is different, we have multiple OS's, and many various types of video cards, video card hardware, other software and differing software relating to the differing hardware. Its like no two setups are the same. We see issues with our ACARS software at the VA I'm a part of and it ends up affecting 2-3 out of 1000 people. Its frustrating to not be able to help 100% but unfortunately we have to accept this in some cases, no matter how hard we try.
Personally, I greatly appreciate Aerosoft's customer service and responsiveness which is why I bought the A32X series and now the CRJ. Keep up the great work!