Chief 0 Posted July 7, 2006 Share Posted July 7, 2006 How long do I have to wait to get my password to be able to install my product? Link to comment Share on other sites More sharing options...
Sikpupi 0 Posted July 7, 2006 Share Posted July 7, 2006 It's on your order history page, something like Registration key = 64676g6gghb45wytb5qQYfd qtgttbtbqf56fmk+aT5pA== It seems to be your email address but encrypted.... Link to comment Share on other sites More sharing options...
Chief 0 Posted July 7, 2006 Author Share Posted July 7, 2006 I have also submitted a Trouble Ticket and I am getting an error message that says " Error: Enquiery is too short. It must be at least 5 characters." What does this mean?? Thanks Link to comment Share on other sites More sharing options...
Sikpupi 0 Posted July 7, 2006 Share Posted July 7, 2006 Not sure about that, did you at least get your key? What was the trouble ticket about? Link to comment Share on other sites More sharing options...
Marco EDDF 1 Posted July 7, 2006 Share Posted July 7, 2006 Hi Chief! Did you buy at aerosoft or simmarket? Link to comment Share on other sites More sharing options...
Chief 0 Posted July 7, 2006 Author Share Posted July 7, 2006 Yes, I did buy it at simmarket and the trouble ticket is about not being able to get my "key" Thanks I do apprecaite the adive you are giving me. Chief Link to comment Share on other sites More sharing options...
Sikpupi 0 Posted July 7, 2006 Share Posted July 7, 2006 Hi, They key doesn't come in an email anymore (simmarket need to update that text) Go to your simmarket account -> order details and downloads. You will see the key in the order information. Link to comment Share on other sites More sharing options...
Marco EDDF 1 Posted July 7, 2006 Share Posted July 7, 2006 Ok, Paul beat me at that. Had almost the same screen. :wink: Link to comment Share on other sites More sharing options...
Chief 0 Posted July 7, 2006 Author Share Posted July 7, 2006 I am sorry I didnt get it at Simmarket I bought it at Aerosoft-shop.com. I am now getting this message when I try to install it, it says : Error Msg 10006. What does that type of message mean? Thanks all, Chief Link to comment Share on other sites More sharing options...
Marco EDDF 1 Posted July 7, 2006 Share Posted July 7, 2006 Some time ago, Sascha from Aerosoft posted in the german support forum http://www.forum.aerosoft.com/viewtopic.ph...da804469de1393b, that "Error Msg 10006" indicates you either used the wrong username or shop (Aerosoft or Simmarket) for installation. Link to comment Share on other sites More sharing options...
Shaun Fletcher 571 Posted July 8, 2006 Share Posted July 8, 2006 Hello Chief, This error is mentioned in the General FAQs thread at the top of this forum. Its normally a mismatch in the information input during the validation process to the information in the account. Link to comment Share on other sites More sharing options...
Chief 0 Posted July 8, 2006 Author Share Posted July 8, 2006 Thanks SAF, I just sent an email to info@areosoft-shop.com with a screen shot of my order info. There is no registration key indentified on the page. I tried usng my CID number and also the order number neither seems to work. Therefore I keep getting the error msg 10006. Using the Trouble ticket seems too slow, so by sending and email maybe I will get a quicker response! Thanks all, Chief Link to comment Share on other sites More sharing options...
Shaun Fletcher 571 Posted July 8, 2006 Share Posted July 8, 2006 Hello Chief, I do believe i sent you the reg key via e-mail. Link to comment Share on other sites More sharing options...
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