tommaGT

Hi All. Just another quick update. Completed a few more A330 flights without issue (since unchecking ECAM rendering). Cheers Tom

Quick update. I have completed 10 more A330 flights without any CTDs, since my last post and after unchecking ECAM rendering. Cheers Tom

No problem, Dave. I was focused on trying the redistributables updates first based on earlier recommendations in the thread and thought I was making some progress with it until the CTD today. I have just successfully completed a brief A330 flight with ECAM Rendering unchecked. Will test further over 10+ flights and report back. Cheers Tom

Thanks for this suggestion, Daniel. I recall seeing this in the thread now that you mention it. I will try it now. Cheers Tom

Thanks Dave. I will let you know if/when I complete my reinstall, but it will not be for a few weeks or months as I would only be doing this (if at all) for the purpose of installing P3Dv5 - when it has stabilized more. Everything currently on my system and simulator continues to work perfectly apart from the A330 and so I don't have the time to run through such a disruptive process (reinstalling OS, P3Dv4.5, addons etc) to fix this single isolated issue. I realize this is my decision and will impact my ability to fly the A330. If other things (at least one other thing!) were not working correctly, then this would help me justify a reinstall. However, I have been running my setup for a very long time without any other issues. While being disappointed at the same time I do appreciate the ongoing attempts both Aerosoft and the community have made to resolve the problem. Cheers Tom

Bad news I'm afraid. Taxiing out with A330 , experienced D3D10Warp.dll CTD. I truly though I had this one solved. Oh well. Based on remaining advice in this thread, I guess it looks like the only fix is an OS reinstall. I personally will not be doing that at this time as everything else on my system is working perfectly. I may do it before installing P3Dv5 (after it stabilizes). Good luck all and I will keep watching for any other updates. Tom

I started with downloading and installing the redistributables one by one from the following Microsoft site: https://support.microsoft.com/en-ca/help/2977003/the-latest-supported-visual-c-downloads. However, after doing this and comparing to other lists of redistributables (specifically the C++ 2005 version), I noted that some of my versions were still not up to date. After some research, I found some commentary from various forums that Microsoft does not always make available or is slow to update their lists for all of the latest redistributable updates on its own download site. I ended up downloading the 'All Visual Studio C++ Runtimes' pack (updated May 2020) from Techspot and ran the installer to update all of them in one go. The link is here: https://www.techspot.com/downloads/6776-visual-c-redistributable-package.html. I don't typically download from non-source sites and was initially hesitant to download from here, but after some more research found that Techspot is rated as a reliable download source and the package contains genuine MS redistributables and batch file to run them in succession. I also scanned the downloaded package as an extra precaution. It was after this update, that I have not been experiencing any CTDs (so far!). Note that, although unrelated, I also completely uninstalled Rex Environment Force (although I have never run it with my sim for a long time) - so if you have this software, you may want to try uninstalling this also. While this worked for me, if you decide to do download and update the redistributables from Techspot, please do so completely at your own risk as every system is different and you need to be comfortable with the process. If you do decide to update your redistributables, I recommend running the following log generation tool provided by Aerosoft (saving the output file) before and then again after to compare what has changed: https://forum.aerosoft.com/applications/core/interface/file/attachment.php?id=145625 Good luck and if anyone knows any additional information or corrections to my assumptions, please do so. Thanks Tom

Just wanted to provide a quick update. Since (re)installing the C++ redistributables in my earlier post, I have now successfully flown another 6 flights without issue. Tom

I have what I hope is a positive update. I revisited my C++ redistributables list to check once more for updated versions and decided to re-download and install them again. This updated Microsoft Visual C++ 2005 Redistributable to Version 8.0.59193.0. Having done this before, I thought I had all the most recent versions - but apparently not. I also uninstalled REX Environment Force. Now it was installed but not being used in the sim, so I completely uninstalled it in any case. I have since completed four flights successfully so far, without any CTDs. I have re-listed my redistributables below in case it is of any use to anyone else experiencing the same problem. Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.59193.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Thanks again for everyone's support - both Aerosoft and forum contributors. Tom

Thanks for clarification mopperle. I was using Navigraph's own description of their update "Fix: Failure to authenticate account (frequent re-login incorrectly needed)" in their release notes for Simlink 1.1.14.0524 - and should have been more clear that I was referring to having to login to my Navigraph account through their own pop up window (not through the Aerosoft Configurator) during flight - which appears to be fixed now. Incidentally, I was also just reading your post from Apr 8th "Errors when choosing Navigraph" for assistance regarding the EFB messages! Thanks for that. I now understand from your response that the CTDs are not connected to the red error messages on the EFB. As a further note, I did successfully complete a 2nd repeat LFPG-KBOS flight this AM. Cheers Tom

Thanks Marcus and Liamr685 I have just successfully flown the same test flight that CTD 3 times before (LFPD-KBOS - 7+ hrs). This time I updated my Navigraph simlink to v1.1.14.0524 released today. This update fixes the failure to authenticate the Navigraph account, resulting in frequent re-logins that are incorrectly needed and red error messages on the EFB. I believe that the Navigraph authentication error may have started with me around the same time as I started getting the D3D10warp.dll CTDs, but not sure if it is or could be connected. However, this is only the first positive test outcome and we have all seen a few successful flights and then a CTD just when we though it was resolved. I will keep testing and definitely keep your suggestions in mind if the CTD re-occurs. Cheers Tom

Hi Liamr685 I just leave the check/flows preparation screen on. Cheers Tom

Tested again twice with same flight - both flights resulted in CTDs with .NET runtime / D3D10Warp.dll errors. First was about 2 hrs into flight and 2nd was 1 hour in. I have listed my redistributables below. Note that my C++ 2013 versions (12.0.40664.0) are more recent than those in the link that LIamr685 provided (12.0.40649.0), so I ended up keeping the more recent ones. Would appreciate it if anyone can check my redistributables below and let me know if you spot any potential issues. Thanks Tom ---- Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.56336.0) Microsoft Visual C++ 2005 Redistributable - (Version Data: 8.0.61001.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.61000.0) Microsoft Visual C++ 2005 Redistributable (x64) - (Version Data: 8.0.59192.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 - (Version Data: 9.0.21022.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 - (Version Data: 9.0.30729.0) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 - (Version Data: 10.0.40219.0) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 - (Version Data: 11.0.61030.0) Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 - (Version Data: 12.0.40664.0) Microsoft Visual C++ 2019 X64 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Additional Runtime - 14.25.28508 - (Version Data: 14.25.28508.0) Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.25.28508 - (Version Data: 14.25.28508.0)

Thanks LIamr685. I have downloaded and installed the C++ 2013 updates per you link and will test again. Tom

Two more successful flights and then another CTD with D3D10Warp.dll as faulting module again - just after take off. I will recheck MS C++ redistributables again, but do not plan a full sim reinstall (until I update to P3Dv5) or an OS re-install, as everything else on PC, with the sim and all addons are working perfectly (as did the A330 prior to March 27). Note that I have also been flying the Aerosoft Professional A318/19 and A320/21 without any issues. Cheers Tom