Support overload. We are currently seeing 65% more demand for support then we normally see. We can only assume this is because more people are at home due to the corona crises. Our complete support staff is online and they are working flat out, but it will take some days before we can scale up resources. Please be patient.

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About cpritchie5

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    Ramp Agent
  1. Correction...When A330 is selected

  2. P3D V4.5 with all hot fixes and A330 updates installed Windows 7 professional (Updated) . Sim crashes with any aircraft 10-15 seconds after startup. Here is the error log. Log Name: Application Source: Application Error Date: 1/1/2020 10:55:53 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Craig-PC Description: Faulting application name: Prepar3D.exe, version:, time stamp: 0x5ca56c53 Faulting module name: KERNELBASE.dll, version: 6.1.7601.24540, time stamp: 0x5ddf3fa2 Exception code: 0xc0020001 Fault offset: 0x000000000000b87d Faulting process id: 0x2710 Faulting application start time: 0x01d5c122a9832302 Faulting application path: J:\Lockheed Martin\Prepar3D.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: 2745c778-2d1c-11ea-9c07-844bf54c61b8 Event Xml: <Event xmlns=""> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-01-02T04:55:53.000000000Z" /> <EventRecordID>173549</EventRecordID> <Channel>Application</Channel> <Computer>Craig-PC</Computer> <Security /> </System> <EventData> <Data>Prepar3D.exe</Data> <Data></Data> <Data>5ca56c53</Data> <Data>KERNELBASE.dll</Data> <Data>6.1.7601.24540</Data> <Data>5ddf3fa2</Data> <Data>c0020001</Data> <Data>000000000000b87d</Data> <Data>2710</Data> <Data>01d5c122a9832302</Data> <Data>J:\Lockheed Martin\Prepar3D.exe</Data> <Data>C:\Windows\system32\KERNELBASE.dll</Data> <Data>2745c778-2d1c-11ea-9c07-844bf54c61b8</Data> </EventData> </Event> Attached are the DLL.XML file fro P3D and KERNELBASE.dll files. any solutions? Regards, Craig KernelBase.dll dll.xml
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