jerm138
-
Posts
19 -
Joined
-
Last visited
Content Type
Profiles
Forums
Downloads
Posts posted by jerm138
-
-
it seems that they completely rely on graphics card and addon developers to provide fixes for all the bugs
That's the feeling I got when I mentioned the problem with the Nvidia 7-series cards and Acceleration.
(for those that don't know... if you have certain Nvidia 7-series cards and install Acceleration, FSX will crash on you every time you try to access a menu during flight in full-screen mode)
FSX OEM works fine with my video card, FSX SP1 works fine with my video card. FSX Acceleration/SP2 causes FSX Fatal Error crashes.
Here's the response Phil Taylor gave me:
Jerm:I replied on avsim that I notified nVidia and they were looking into this. No ETA, though.
And again to somebody else later on:
I have already posted that there is a driver issue that affects 1)DX10 perf, 2)menu crashes, 3)AA/AF. We will just have to wait for nVidia to provide an update.Those answers just doesn't sit right with me... the 7-series cards and drivers were out LONG before FSX Acceleration... so how can it be Nvidia's fault?
-
Why do you have crash detection on anyway? I mean... you'll know if you would have crashed, right? It just won't restart your flight for you.
I'm not trying to knock you... I'm honestly just curious if there's something that I'm not seeing or don't know about. I normally keep crash detection off because I've had problems in the past with being told I crashed when I very obviously didn't.
-
If you have more than one joystick plugged it, you could get jerky movements like you described.
When I want to use my yoke, I have to unplug my Saitek X45 (and vice versa)... otherwise I'll get the same problem.
-
I installed the update, and I'm still sinking through the deck of the Cutter. (I haven't tried the others yet.)
The Cutter that I'm sinking through is one that I had placed before the update. Do I need to go back and replace all of the ship locations that I created?
-
Where do you download it? I don't see a link on the product page.
Ohh... I just found it. You gotta click the FAQ's/UPDATED button on the left side of the main Aerosoft page.
-
getting mad about it is only going to raise your blood pressure it is not going to make anything happen any faster
Nobody has complained since they put out an update. That's all we wanted.
And while I didn't get "high-blood-pressure mad" (as I doubt anybody did), I still feel that the people who complained were perfectly in their rights as consumers to do so.
It doesn't matter now anyway... we know when the update is coming out (supposed to, at least) so now we just wait patiently again.
-
This was posted in another thread today:
Gents, sorry for the delay, I was in Germany to help out with the German Flight Sim Conference (http://www.fskonferenz.de/links/bilder.html) and one of the main developers was off-line to fight a virus (the non digital kind). So we are late. But major parts are done, most is tested and when we are real lucky we got it online on Friday, if not early next week. I think we got most issues fixed in this update. If there is more let me know.Ships
1 ) Xcraft has crashing invisible object above deck removed
2 ) LHD has not blurry textures on some systems
3 ) LHD tractor has incorrect texture
5 ) LHD has effects problems
6 ) LHD has landing deck issue
7 ) Cutter has landing deck issue
8 ) LCS1 has landing deck issue
9 ) CG50 Valley has an invisible crash object
Shipyard2
1 ) The F122 should be renamed to F220 Hamburg
2 ) Correct save path
Model
1 ) The fuel switches did not fully function as expected
2 ) The rotor fold work intermittently, should be moved fully to VC
3 ) The rotor (main and tail) animation more smooth
4 ) Collective now animated
Gauge
1 ) The PFD can show a problem in some conditions (can be solved by cycling through views).
Flight model
1 ) Reducing jumping effects (might not be fully possible to maintain the strong damping the gears of a ship based chopper needs)
_________________
With regards,
Mathijs Kok (on behalf of Aerosoft)
-
This was posted in another thread today:
Gents, sorry for the delay, I was in Germany to help out with the German Flight Sim Conference (http://www.fskonferenz.de/links/bilder.html) and one of the main developers was off-line to fight a virus (the non digital kind). So we are late. But major parts are done, most is tested and when we are real lucky we got it online on Friday, if not early next week. I think we got most issues fixed in this update. If there is more let me know.Ships
1 ) Xcraft has crashing invisible object above deck removed
2 ) LHD has not blurry textures on some systems
3 ) LHD tractor has incorrect texture
5 ) LHD has effects problems
6 ) LHD has landing deck issue
7 ) Cutter has landing deck issue
8 ) LCS1 has landing deck issue
9 ) CG50 Valley has an invisible crash object
Shipyard2
1 ) The F122 should be renamed to F220 Hamburg
2 ) Correct save path
Model
1 ) The fuel switches did not fully function as expected
2 ) The rotor fold work intermittently, should be moved fully to VC
3 ) The rotor (main and tail) animation more smooth
4 ) Collective now animated
Gauge
1 ) The PFD can show a problem in some conditions (can be solved by cycling through views).
Flight model
1 ) Reducing jumping effects (might not be fully possible to maintain the strong damping the gears of a ship based chopper needs)
_________________
With regards,
Mathijs Kok (on behalf of Aerosoft)
-
I'm not really looking for workarounds at this point. I'm looking for just a little bit of customer service in the form of telling us what they're doing to fix the broken product that we paid for. This whole debacle has tarnished my opinion of this otherwise great product so much that I really don't feel like flying it anymore. Like I said, it was a $42 lesson learned, so I don't feel too bad about it... there are much worse things in life.
What really boggles my mind, though, is that they're still selling this product to customers, knowing that it doesn't completely work as advertised. The product page doesn't mention the problems (which are pretty major.) Why not? Every poor sap who buys this product based on the advertisements and screenshots is being MISLEAD. You shouldn't expect customers to comb through forums to make sure that the products work as advertised. For two weeks now, the company has been knowingly selling a product that does not do what the advertisements say it does. At a minimum, the product page should say that you can't currently land on most of the ships (as depicted in the screenshots) and a fix is in the works.
I don't, by any means, expect software to be "perfect" when it's released. That's an unrealistic expectation (even though this problem is a little beyond the realm of "imperfect.") I do, however, expect communication from the persons responsible for the broken product that I paid for. And every consumer should expect some semblance of truth in the advertisements for the products they're paying for.
-
I have bought alot of addons during the years for the different flight simulator versions, and I have never bought a product that didn´t had an error or a few bugs
Having a few bugs is much different than selling a product that SIMPLY DOESN'T WORK.
The fact that the product actually made it to the 'shelf' without them knowing that the ships were not landable is just ridiculous and very amateur. If I could send it back for a refund, I would. Unfortunately, I just have to wait for the 'fix.' I'm done paying for faulty software that's was obviously never tested before release. Fortunately for me, it only cost me $42 to learn that lesson.
-
We think the easiest way to solve this issue is to do it the 'old fashioned' way and make a new animation that is shown at 100% rotor rpm (keep in mind the rotor basically always rotates at 100% rpm). This will be a blurred disk, just like it is done on the default Bell in FSX. This will have the additional advantage of that will be that the load on FPS will be lower as well.
Can anyone help me out on how to accomplish this?
-
gwolb wrote:
This sucks, I think they should give everyone a 15% discount on this
Now that's just ridiculous.
Not saying I agree or disagree... but it does seem odd that you can get a 15% discount for the CD version, but not for the download version? You'd think it would be the other way around, since the download version doesn't cost them anything but bandwidth.
-
This update came from a different user in a different thread:
I had a small conversation with Aerosoft today.They said that it would probably not be before next week an update would be ready.
I also got the "to do" list, but I don´t think I can post it here.
But there will be numeruos enhancements and fixes, both in the virtual cockpit, as well as the exterior of the Sea / Jay Hawks. Also other fixes mentioned elsewhere in this forum will be included.
-
I think it is better to give them the time they need to make it right. Rushing out fixes never helped anyone.
I certainly agree with you there. I have no problem waiting a little longer for a better product. It's just that whole "lack of communication" thing that gets me.
At least now we know the story with it. Thank you for filling us in. Perhaps they could give you a job in their PR department
-
See a problem...complain about the problem...gripe when it is not fixed by the programmers immediately. Does nothing for anyone.
For minor problems, I agree with you.
But for major problems that would have been caught had they properly tested it (or even tried it out!) before release, I disagree. Not being able to land on the ships is a pretty big, and easy to find problem... not some little detail that nobody caught because they didn't use some off-the-wall combination of keystrokes that causes something strange to happen.
The way I see it, there are only 2 ways this could have happened.
1) Nobody on the development team actually tried the software before releasing it. I find this quite hard to believe. That would be like building a car and not trying to drive it before selling it. Which means that the more likely scenario is...
2) They knew about these problems and knowingly released faulty software. This seems to be the trend these days among software developers, and our "roll over and take it" attitude is what enables them to do it. If developers start getting bad reviews and bad press over it, they'll change their ways.
As I said in another post, I have heard a lot of good things about Aerosoft, so I am doubly surprised that they actually released this software in this condition. And even more surprised that they are not communicating with us more about their plan of action to fix it. The last I heard was last week when they told us there would be a fix on Monday or Tuesday. Now it's Thursday, and we still haven't heard anything.
To steal an analogy I saw on another blog...
Imagine you buy a sports car. The dealer tells you it can go from 0-60 in 5 seconds and tops out at 120. So you buy it, take it out, and find out that it tops out at 50, the radio doesn't work, and you have to open the door a few times to get the speedometer to work. You tell the dealer and he says "really... well, we never actually drove the car before making the ads... you're gonna have to wait a while for a fix."
That wouldn't be tolerated, so why should flight sim enthusiasts tolerate it?
Everything I have heard so far makes it sound like this is the exception for Aerosoft and not the norm... so perhaps I became a customer at exactly the wrong time. Perhaps you think I sound too demanding. Perhaps my griping won't have a direct effect... but I don't see myself doing business with them anymore. And if enough people talk about it, and enough people feel like I do, then it will have an effect, because the customers are the ones who pay their bills.
-
I don't really think that bashing Aerosoft is really going to do much good.
Although my words may have sounded rather harsh, the intent wasn't to merely bash Aerosoft, as I am fully aware that such a thing does not solve problems. I simply wanted to be very clear about how their handling of the situation affects their business... in this case, they could have earned another customer who will provide return business, but instead, they have driven me away after having sold only one product to me.
I have browsed their other products, and there are several that I would like to have. Had these problems with this particular product been fixed before making it available, I probably would have already bought a couple more of their titles as I am very pleased with this particular helicopter. Even if they would have made a post on here yesterday that said "hey guys... it's going to take a few more days," I would not feel quite so bitter about it, and they'd still have my business. But the complete lack of communication with customers who paid for a faulty product is absolutely unacceptable.
I do not doubt that they are busy fixing the problem, but it only takes 2 minutes to post an update on the thread.
-
We sincerely apologise for the problem regarding the ships landing pads.
We believe we have resolved the issue and a Fix should be out Monday or Tuesday.
I am a new customer to Aerosoft. This addon was the first I have ever purchased. Although I like the helicopter, I must say that this will also be the last product I buy from Aerosoft.
A problem as big as this (not being able to land on the ships) should have been caught well before release. I see no real excuse for a problem of this magnitude to have passed a proper beta test.
Even so, I was content with waiting for the update that should have come out Monday or Tuesday.
Here it is, Wednesday now, and not only is there no fix, there isn't even an explanation from the Aerosoft staff, even after 3 members (including myself) have inquired about a status update. If the fix will take longer, that's fine. But at least tell us that. Leaving the customers guessing is no way to do business.
I've heard a lot of good things about Aerosoft. It's a shame that my only experience with the company has to be like this. Unfortunately, this seems to be the standard for flight simulation software development these days...
1) Put out a product that hasn't been properly and thoroughly tested and can't really do what it's advertised to do.
2) Wait for the customers to come up with the list of problems, and hopefully even fixes (therefore bypassing a lot of the expensive and time-consuming beta-testing)
3) Tell the community you'll fix it
4) Disappear for a while
5) Finally release the fix that will make the product work as advertised.
Developers know how dedicated flight simulator enthusiasts are, and unfortunately seem to take advantage of that fact, as though they are impervious to false-advertising laws. It's a shame that such a great hobby has to be tainted by this attitude that has steadily worsened over the past couple of years.
-
Any status updates yet? A lot of us have been anxiously waiting for this.
Acceleration/SP2 problems
in Aircraft General
Posted
There were several months between the last drivers, and the ones Nvidia released earlier in November.
So now the question is... how many more months is it going to be before we get another update that fixes all these problems with FSX Acceleration?