You should know by now that at Aerosoft we feel a very high degree of transparency and interaction with our (potential) customers is of the greatest importance. And that goes from top to bottom, you see the students that take an internship at Aerosoft on these forums but also the management.
If there is anything you would like to tell the top of Aerosoft, this is the topic to do so. Our CEO, Winfried Diekmann, will read what's written here and will, where needed, respond. Just be patient and
I believe we have a very good record in maintaining our aircraft. Airbusses sold 4 years ago got an update last week and we offer low cost updates for many products. Not a lot of aircraft add-on builders do the same, you often pay full price even if the new version contains many parts of the one you already paid for.
But it is commercially very dangerous. Updates almost never sell new copies. They are a 'free' service that is very costly. The fact we now still work on our P3D Airbuss